BEST WESTERN PLUS Orlando Gateway Hotel, Orlando

Shuttle made a full bus of people wait 20 minutes for 4 others, while hotel staff chatted with them. Telephone connection was horrendous. I could not get room service dinner at 8 pm or anyone to speak to, since there was only 1 person on duty in the restaurant and he was helping someone else - had to call back numerous times and phone just kept ringing. No wireless in room. Wired internet didn't work. Wireless in lobby worked intermittently. Only 1 packet of coffee in room. Coffee maker squirted hot water everywhere. Couldn't get a quick breakfast at cafe shop. Coffee creamer in shop curdled. Just a nightmare.

Our room was clean with nice ammenities such as a microwave and mini-fridge. The front desk staff was always helpful and ready to accomodate. We would stay here again.

We stayed here on our first trip to Orlando...very disappointed. Musty/mildew smelling rooms (we had to switch rooms twice), horrible service at the front desk and in small restaurant (we left one night without even eating because there was only ONE employee in the ENTIRE restaurant- no kidding.) The hotel itself is very far from main attarctions (except waterparks). The hotel does offer a free shuttle service with very limited departure/arrival times. Walking to restaurants and shopping areas is possible, but very long and not ideal, especially with kids and if you've had a long day. Taxis are VERY expensive - we learned the hard way. I thought a modest hotel with some amenities would be appropriate because I figured a hotel was just a place to sleep, shower and keep your things while on vacation. What I didn't realize is that comfortable sleeping and showering arrangements are important. The parks close somewhat early and we were bored at our hotel once we returned. The pool is adequate, but not what you would expect being in Florida. This hotel does NOT offer any kind of free breakfast -- not even free COFFEE. Plan to pay a lot if you choose to dine in the poorly staffed restaurant or if you buy snacks from their small store (their store doesn't even stock chewing gum!) Very disappointed - if you have children or want an easy, comfortable stay, this is not the place for you. Next time we will spend a few dollars more for a hotel that caters more to its guests and is also closer to the downtown area. Feel I should also mention that the Internet was down in the hotel our entire stay - they offered no apologies and never bothered to check into it.

Good location, clean hotel, security is very good! Great spa's, 2 of them...very private! No bugs, friendly people, close to Univeral and across the street to Wet n Wild. I liked this place for the price! Great for family's!!!

I love the location of this hotel. The staff were great and very helpful. Very clean, comfortable, great rooms, and overall view of hotel was sharp and clean. I would recommend to anyone that wants a great hotel at very great price. We plan to visit again this year because our experience last year at our yearly vacation was awesome. Love every minute of it. The only thing I dislike was the no complimentary breakfast. Overall the experience was great!!!

I had read all of the reviews and was ready to look elsewhere on arrival.I do not know why such bad reviews were given hotel very clean room cleaned every day service from staff excellent the only bug bear was the shuttle for disabled which was on an answer machine and we only had it once in 14 days.thanks to all staff see you next year.

when we arrived we really did not like our small room so i went down to the front desk and explained it to the clerk her name was Jerusa and she was so excellent to us i can not tell you how nice she was to us we were so tired and she really came through as she offered us another room that would really make us feel more at home away from home. Thank you Jerusa for your kindness to our family we will never forget what you did for us.It may seem small but it really meant alot to us when we arrived tired from our trip .We could go to bed that night and felt like we were important to the hotel to make that adjustment for our family vacation.

We have stayed at this hotel several times and will keep coming back. We stayed this past saturday night and we have rebooked for next weekend for a special event. The front desk clerk and bell hop were outstanding, very friendly and helpful. We needed a cab and they got it for us immediately. I have seen other reviews with complaints of the rooms being dirty but I have never encountered this, ever. Also, the bed was very comfy, my husband commented that his back felt better than if we had slept on our bed at home. My only complaint would be the pushy resort salesperson, trying to get you to go on a tour of a resort. He was really annoying, but we just told him no and walked away.

We were staying at the "grand" you know what at Disney. I was so sick of it we have been there many times 4 kids we know every inch of the place. We had 4 days left in Disney,and I have had it the hotel is over rated and a joke. We travel all over and stay in 4+ star hotels. So I wanted to leave and go back to NY, but my husband said...lets look around before we just pack up. We got 2 rooms and I was surprised. this place was CHEAP CLEAN SIMPLE, and THE KIDS LOVED IT!!!

I don`t know what the bad reviews are all about, our room was superb, new carpets etc, the beds were very comfortable, the pool was good and there are 2 excellent jacuzzi`s, room was cleaned daily and always spotless when we got back, staff were also helpfull, the location couldn`t be better, just off i-drive (nice and quiet) and 2min walk to Wet and Wild, I would go back here and recommend it to friends.