Naples Beach Hotel & Golf Club, Naples

elevator out of order; tv did not work; lock on room door did not work; key card did not work; sliding door to patio off its track; you have to pull your own bags. to your room ; no baggage person; food so-s0; conceirge does not know that to get a taxi back form 5th avebnue shoppign you either need to call one or go to a hotel and ask for one.. got stranded on 5th avenue

We joined some friends for dinner at the beachfront restaurant and due to poor weather we had to move inside.Service was poor, my fish entree was dry, and tasted like vinegar. It was returned, but I decided I would not give it another attempt. When leaving we noticed the Chef(according to his name tag) was more interested in flirting with the hostess than the food because he was standing out front talking to her the whole time we were there. No suprise there from the taste of it!

Arriving at reception we were very impressed by a luxurious lobby area. However, having checked in, we were then directed to our room in another block a few minutes walk along the road! First impressions were not good. The block is in need of renovation as was the room which was clean and reasonably comfortable but very small. The balcony area was just big enough to accommodate a small table and two chairs. Bath with shower over was functional but again, in need of refurbishment. Meals in the restuarant were reasonable but quite expensive. A huge choice of alternative restuarants a short drive away(mainly on highway 41), offered much better value for money. The Seminole bar in the lobby (06.00 to 24.00 was good for takeaway at reasonable prices. Pool area is good with no competition for sun-loungers though, inevitably, the Brits could not resist the urge to book one anyway! Weather permitting, the adjacent beach is good and safe for swimming. Parasols and loungers available for hire for $24 per day. Evening entertainment is average. Kids club did not appear to be to be used. The hotel is used for weddings and corporate events but these did ot detract from the hotel's amenities.

It's usually very difficult to assess what a property is going to be like, solely by the pictures online. Well, the pictures were very accurate and it was even better when we arrived. This resort is truly a "Caribbean-like" environment with no need to leave the country. It is truly magnificent. Not only in it's pure beauty, but the staff was extremely accommodating and friendly. The food was very good and it was in close proximity to shopping and local restaurants. The beach is fantastic and very relaxing. What was also very nice was all age groups were welcome - it was good to see that families were accommodated as well. We can't wait to go back with our adult children and make it a "family tradition"! GOOD JOB!

Have stayed at nice hotels and they imply "luxury hotel". Extremely misleading. Hotel is very old, rooms need updating. Bathroom is size of a small closet. Beds are awful, bedding and the styrofoam pillows are a joke. Awaken at 1am by broken plumbing pipes above us making loud noises. Buildings are separated and have max 5 floors, like an apt complex. Rooms service food was cold and desk people were rude. If you have stayed at a Marriott, Ritz or better do not stay here, YOU WILL BE disappointed. I was mislead. Requested King didn't receive, patio door laying on balcony on walk in to room.

The Naples Beach Hotel and Golf Club was a great experience. Besides an outstanding location, the staff and services were wonderful. Everyone was always extremely helpful, from the front desk, to the sunset bar, to the golf course. I would recommend staying there, and cannot wait to go back!

Let me start by saying that this hotel is in need of an urgent renovation. The rooms are old and the bathrooms are very, very small. So small that if anyone is using the toilet when you open the door of the bathroom, you may injure them! The bathroom fixtures were rusty and the floor of the bathroom was stained with mildew. Our pillows smelled like mold, and when we removed the covers, we discovered that they had stains. I asked for extra clean sheets, and one of the “new” ones had holes in it. My friends were paying more than $500 a night for a Family Fun Package that included a Superior Gulf View Room. The only thing “superior” about their room was the location: it was on the 6th floor! The gulf view was minimal, because the balcony was on one side of the building, and not in front of the beach as they expected. They had arranged for a “Family Fun Package” that included a sand pail kit for each child. When my friend asked for the pails at the front desk, she found out that they had run out of them. At night the kids wanted to play in the green lawn in front of the Watkins building, but unfortunately the grounds are in need of outdoor lighting, and it was unsafe for them to be running around. I would never recommend this hotel to anyone, or go back again!

The accomodations are decent. There are all the amenities, the rooms decor was a bit dated but at least clean. Location is great, golf course very nice. Restaurants onsite were ok. Staff was very helpful and attentive. if you are looking for the Ritz, this isnt it, but it is just fine.

First of all, very beautiful location, - sunsets and all. BUT, the staff, (not so much the foriegn staff) but the American staff were clueless. Most that we ran into were rude, acted like you were a burden, and very un-informative. They must have assumed you've been there long enough to know everything about their hotel and Naples within your first 24 hours of being there. And don't try to order dessert at their restaurant (HB's Grille) only at 5pm- they'll act like they're doing you a favor by allowing you to not purchase a dinner as well and put you in the far far back of the outside section behind a palm tree in the hot sun. And when we asked to move we were told there are tables reserved for 5:30. The place was empty- no joke and it was 5:15. We stayed for 20 minutes to eat our dessert and got the heck out of there. We had even eaten there before and my father was the president of the association that held a convention at this hotel for a long weekend. I guess it doesn't matter who you are, some staff here are bound to treat you like you don't matter. Beds were uncomfortable, our room had toenail clippings on the patio- called concierge two different times and it was busy, left a message for them to call back or bring us what we needed- never heard back from anyone. The beach protocal was fairly unknown to me, being from the north, and the staff looked about 12 and had no clue that maybe they should tell me a chair and umbrella would cost me $40 a day. A chair alone $6. It's a public beach, but maybe after paying $250 a night we could get the flippin beach chair for free, since I wasn't going to sit there all day and fry. But ofcourse the pool chairs are all open. Just disappointed in the organization and direction/care they seem to NOT give to their guests! I think they need some major training in the hospitality/organization department.

Rustic, beautiful, Great get away. Every staff member is willing to please you at all times, and make your stay a memerable one. We love it there. The resturants are fabulous, the beds are comfortable, our room looked over the ocean, very very pleasant.Everything is so clean.