wouldn't go back
By CLEON, 09/08/09
i have booked a ocean view suite for two nghts in one week advanced. at check in there were no ocean view suites were available for that day. my children were really disappinted, so they prommised me to give me a ocean view suite on the next day morning, i went to the front desk with my children. to talk to them about changing the room. i was talking to the front desk person (Peggy Sue) about thire mixedup on my booking, and i was trying to explain to her about my resevation. she was rude and told me to "f**k off and check out from here if you dont like. and we have no ocean view rooms available. She used bad language in front of my children. at the time i have no choice but stay there for the second night. Next morning when i was going to check out i have spoke to the manager of the hotel, she was very rude too,
she said now you are checking out, why bother complain just check out, i did not want to ruin rest of my vacation.then i left.
