Holiday Inn Norwich, Norwich

Horrible customer service, unfriendly, unprofessional, unhelpful staff. Do not give these people your credit card number as they will try to charge you twice...manager could not even be bothered to give me a personal phone call apologizing for the mishap. now I have overdraft fees and a hold on my account when I paid with CASH for the rooms I booked. Very angry and upset, I have never dealt with such incompetent, uncourteous people. Stay at the Hampton Inn.

We enjoyed our stay. We stayed the night. The breakfast in the morning was great and the severs were excellent. The pillows were a little to soft,should have brought our own,but they did the job. We used the pool,no one else was. It was clean and they had enough towels. The front desk was very helpful,they had directions to everything. I would use this hotel again.

We booked our stay in March through Price Line. The service and price was outstanding. Our waitress went out of her way to find a local park with walking trails for us. If we are ever in the area again we certainly would not hesitate to go back.

really nice Hotel the room was big and comftable the bed too we had King size bed the shuttle was on time the hotel was renovated lately i was a scare about the reviews but trust me everything they said they was wrong was a excelent hotel and i good price they have a breakfast buffet sunday morning for only 10 dollars that was perfect i would recomend this hotel to everybody. I have a good experienced.

My husband and I were looking for a hotel nearby to the Mohegan Sun Casino & luckily found this hotel. It is only a 5 min drive to the casino & the hotel provided a FREE shuttle to the casino along with a FREE dinner voucher that could be used at any dining facility (not just the buffet) at the casino. They also gave each of us $10 gaming voucher. Also, the shuttle drivers & all of the hotel's personnel were extremely friendly & helpful answering questions about local places. The front desk even took the time to give us a cab company business card just in case we missed the shuttle back! Our room was extremely spacious with very modern decor & we did not want for any amneity (ie; fridge, microwave, large screen tv, internet hook-up etc...). Same with the bathroom (modern black marble vanity with an abudance of good quality towels). The lobby is also very well appointed & while we were waiting for our shuttle (which runs hourly) we went into the bar & lounge which was serving their nitely complimentary buffet for patrons. The food quality was above average for a hotel. Lastly,upon our departure the following morning, for a very reasonable cost we enjoyed the "All you can eat" hot & cold breakfast buffet. We will most definately be returning!

My husband and I visited in August 2007. The hotel was in a very quiet location which we liked alot. The staff was very friendly and very helpful. The room was very comfortable and up-to-date. It was very clean. I am going back again in November.

When staying at this hotel, I had no complaints at all. The room was updated and very clean!! The service was wonderful. We asked for towls and a couple other odds and ends and they brought them right away. The front desk was very helpful with shuttle services and help finding a spa located close at a decent price and very nice decore.

We would never go back here. We had 4 boys using the indoor pool and they did nothing but harass us. I guess they "rent" the pool to local seniors for excercise and they complained about the water on the pool surround. The boys would get out of the pool and of course water would run off their swim trunks and this was not acceptable. They also let their employees bring their children in to hang out by the pool. It was the most guest unfriendly place I have ever stayed in.