Very Disappointing...
My girlfriend and I were very excited to stay at this hotel as it seemed to get nice reviews. However, once we walked in and spoke to the front desk attendant, our excitement was basically over.
Several staff members, including members of the front desk and concierge, were very rude. They seemed to treat us differently, sadly, when they saw that we were getting a discounted rate because my girlfriend was an employee of another Marriott hotel. We checked in earlier than regular check-in time, and the attendant told us our room was not ready. This was understandable, but when we asked about a timeframe for when the room would be ready - to see how much time we'd have to spend exploring SF - the attendant became very aggressive, telling us that she can't give us any kind of a time-frame. We were very surprised since we knew how it generally worked in Marriott hotels, but we decided to go get lunch and walk around.
We came back two hours later and the rooms were still not ready. The same attendant became very curt and rude with us when we asked whether it would be closer to 20 minutes or a few hours, as we had had a long day travelling already. She kept interrupting me, not letting me finish my request, telling me that she had our phone number on file and she'd call when our room was ready. We returned after 3pm - the normal check in time - to check on status only to find more of the same horrible behavior. When we asked if they would at least give us a drink coupon for the bar - as Marriott's are usually very willing to do when a guest's room isn't ready on time - the attendant stated that "We don't do that here." We ended up getting our room after 4pm, more than 4 hours after originally checking in, and they never called us to let us know that our room was ready; we had to call the hotel ourselves about an hour from the last time we spoke to them.
Even aside from some of the staff being rude, the room was very small and overall outdated (and not in a quaint, charming way), the bed was extremely uncomfortable, and the airconditioning was very loud and smelly.
I definitely would not return to this hotel, even at a discounted rate.