The L.A. Hotel Downtown, Los Angeles

i didn't expect to like the downtown location; but it was safe, convenient, attractive...just great!!

This hotel lured my mother in law, a senior citizen, no less, with an offer of a 48" plasma LG TV if she had her event there and charged her guests $10 more for room nights. After the event, and prepaying for the room nights and even after paying the final bill, the hotel emailed her that they were putting in the paperwork for her to get her TV. In the interim, they tried charging her credit card over $100,000. When she found out about the fraudulent activity and after not receiving her promised TV, she emailed the hotel. They ignored her for weeks until finally they emailed that she would get her TVs (they ignored the part about trying to charge her card for $100,000). It has been a year since that email. NO TV. No correspondence. My mother in law just filed a complaint with the Attorney General.

Had a very nice stay and will go back on my next LA trip.

We have stayed here as a Marriott Rewards member. When we tried to make another reservation, we were told that the hotel has been sold.

disliked the loony atmosphere in the lobby and in gift shop. taxi (both regular and private) to LAX is reliable, but fairly expensive. the private limousine/cabs are driven by young, inexperienced drivers and cost is fairly high! I liked the location (west side of downtown), the size and condition of rooms and the food from room service.

I had a presentation to do for my business to. If all went as planned it would have been very lucrative for my business. I was the only one this presentation featured. In other words if I was late it would have made me and my professionalism look VERY BAD because no one would be there to cover me. I made sure I was going to arrive 1hr early to my event in order to set up and make sure everything was going to work as planned. Nobody informed me about a convention on Saturday morning, the morning of my presentation, where the valet would take 45min-1hr to get my truck out of the valet. I told the Valet staff and manager my predicament after about 10minutes of waiting, after 20minutes I realized I was being ignored, and reprioritized. After 1/2 hour I started DEMANDING someone bring my vehicle! I was told it was on its way. I let everyone on the staff there know my situation and NOBODY could get me my vehicle. I even saw them bring people their car that had arrived 20minutes after me. I was now beginning to wonder if my truck had been stolen and this was their way of stalling so I DEMANDED to be taken to my vehicle. As I was getting ready to step in to a ride to the structure my vehicle was at it came around the corner. This was about 50-55 minutes from my original time I gave them my ticket to pick up my vehicle. Needless to say I was late to my presentation, my business suffered because of the irresponsibility of your staff, and made me look completely unprofessional to prominent, professional, future clients. THANKS! This was the absolute worst experience I have EVER had at a hotel! I had many other options of places to stay that night. I chose to use your chain because the price and location were right. I would have paid in the thousands of dollars for a room at another hotel in order to make it to my presentation on time because the $ amount of business lost could be around $10,000 or more. I delt with everyone involved in this situation including Mr. Marriotts personal assistant. They ALL told me my situation was of no importance to them and they ALL said they would do nothing in the way of compensation! DO NOT STAY HERE OR ATG ANY OTHER MARIOTT HOTEL!!! THEY ABSOULTLLY DO NOT CARE ABOUT THEIR CUSTOMERS!!!

In August of 2006, me and my son stayed at this hotel for our first trip to LA. When we checked in 2 hours late [our plane had mechanical problems in NYC] the staff was polite, and courteous to us. The hotel rooms on the upper floors have terrific views of the downtown skyline, and of the mountains in the backround. The rooms were large, and the beds were very comfortable. There are 2 nice restaurants and a bar. There is a large, soothing pool, a business center, a large gym, valet parking, fast check in, and so much more. They are also located right next to a major highway so you dont need to drive around looking for it. A few cons of the hotel are the price, the fact that there is ONLY valet parking, so you cant park your car if you wanted to, and that its on a one way street, so its a hassle having to come all the way around a huge street to get back to the hotel. I would highly recommend this hotel for anyone looking to go to LA on vacation, and will be going on my next trip back there in a few months.

very cool place. loved the view, comfortable setting. luxurious. nice tv and bath. clean and well set up. ok price. love the service and the breakfast food was good.

I came here hoping for a nice place to stay in to explore Los Angeles. What disappointed me when I first arrived was the $30 parking fee per day. Also, the valets didn't even smile. Also, they charge you for internet. When I went in the hotel, it looked nice but the lobby was sprayed with so much perfume. The perfume didn't even smell nice either. The perfume smelled bad that I almost threw up. The people at the counter greeted the customers like they were freaking robots. I went to enter my room and it took a couple of tries to swipe the key until you can go in. That disappointed me a lot because it took a while to get into a room. When I looked in the bathroom, I expected maybe a toothbrush or toothpaste but they didn't even have it. All they had was a tiny bottle of shampoo, conditioner, and lotion. Also, their towels stink. When I sleep at a hotel, I expected a peaceful sleep. But no. You could hear people outside talking while you sleep at 1 in the morning. and I couldn't have a good night sleep. I wanted to go the gym to exercise, but I was disappointed at how small it was. There was probably less than fifteen machines in the small fitness room. Also, they charge you 30 dollars for breakfast. Even a hotel with less stars than this one will have complimentary breakfast. How disappointing. To sum it up, this hotel is probably the worst hotel I have ever been to. Disappointing things: -30 dollar fee parking per day -No free internet -no free breakfast -no toothpaste or toothbrush -small fitness center -okay service -stinky lobby -Not so pretty view

Location is good...close to Dodger stadium and our appt at USC Medical Center. Relatively close (LA standards) to many shopping areas like The Grove, Santa Monica Promenade and Chinatown. Hotel service was good no complaints, easy check-in/check-out, maid service excellent, room was decent sized and clean, bed/bedding soft and comfortable, great view of city at night from room, valet parking good no new dings or scratches, I did not try out the restaurants or bar due to the fact that there were so many great restaurants within walking distance. Overall experience was 7 out of 10. I would go back again on my next trip to see the Dodgers. Paid $55 a night for a room with King size bed and a great view. I would recommend to others based on price, location and cleanliness.