Andaz West Hollywood, West Hollywood

Many of the negative posts I see are very old and were before this property completely renovated and changed over to Hyatt's Andaz concept. This hotel is super cool and is very very nice. the staff are very attentive and they offer free glasses of wine while you wait to check in or if you just want to hang out in the lobby before dinner. it is a trendy hotel and seems to fit in well with the style of Hollywood.

They charged me double stayed there for 10 nights and charged my credit card for 2 rooms for 10 nights! had to call them and still waiting for my money back! since they don't have any reception is a bit hard to chase them!

My friend and I booked this hotel in February for our trip to LA in May. It was between here and the Best Western across the street. What really caught our eye was the rooftop pool at the Hyatt which is why we chose to book here. We arrived at the hotel and were given a room that was explained to us as such...We have given you a nice room on the front of the hotel with a beautiful view overlooking Sunset Blvd, however the balconies are being taken off therefore you aren't able to step out on them....with that we went up to our room, where not only could you not step out on the balcony, but you could't even open the sliding door, to allow some air in. As far as the view--we got to see the grates of the balcony wall, because well that was all you could see when looking out the sliding glass door. On Friday of our stay, my friend and I decided to check out the rooftop pool, which to our surprise was also..under renovations until May 23rd. Let's rewind a minute also--we had no refridgerator or comforter's in our room-these day's that is pretty standard for a hotel! Ok, so after we see that the pool is closed, I went down to the front desk to ask who I would complain to, and the young lady said she could try to help. We explained to her that had we known the hotel was under renovations we would have booked elsewhere and that the selling point was the rooftop pool, which also was closed. She looked at when we booked it, which was in Feb, and said that unfortunately the note of renovations wasn't posted until after that, and that it was only if you went to book hotel under the website. The woman was very nice, and offered to comp our parking ($18 a day) and provide us with breakfast vouchers for each morning of our stay. We were thankful for her trying to rectify the situation and provide us with good service. Both were helpful. I proceeded to check on the computer to see when renovations began for the hotel, and the website said in March (mind you I had to proceed into booking a room to even get this information) SO my question is--you mean to tell me that if renovcations began in March? that in February-the hotel wasn't aware that these things would be compromised? Also-do many people even book through hotel sites? WHen I am booking through a travel website-I check the hotel to see what it's like and it would have been nice to have on the front-this hotel is going through some renovations. Needless to say, location was wonderful, the cleaners were very nice as well as the rest of the hotel and restaurant employees. It just stunk that we weren't made aware of these things before hand! Would I book with the Hyatt again? possibly-BUT I think before booking any hotel, I will call and ask if any renovations will be going on during my stay. One more thing---we had to pay for internet!!

This hotel is practically in my backyard but I had to stay there because of the history. For such an "old" hotel, it is holding up well. Rooms and corridors had a nice theme, roof top pool offered amazing views. The bar downstairs had a very friendly staff but was waaaay over priced. $14 for a martini? My room faced sunset boulevard which offered a fantastic view but a lot of extra noise. Would stay here again.

The location on Sunset is great. The hotel staff is very friendly and helpful. The upper floor rooms have great views. However, the rooms we had were worn and dirty. Crud is in corners, switchplates are filthy. Bed sags. To top it off, we are staying over the Fourth of July holiday, and tonight the hotel is the site of a mega-event with hundreds of people lined up to come to an event at the top floor ballroom. It took 15 minutes for security to get us into the elevator and it is unbelievably noisy. We stay in Hyatt Hotels all over the country and generally love them. I wouldn't stay here again.

Coming to LA for business, I decided on staying here. After being given a gorgeous room with a Sunstrip Strip view, I was told I had to change rooms as this one was scheduled for renovation that night. While I was not happy, I oblidged. The manager came to my room, and helped me move and gave me even nicer accomodations than I was in. Also comped my breakfasts during my stay. Location was great, staff was very friendly. The $18/day for parking was a bit steep, but what else are you to do? I was very pleased with my stay and will certainly return. Thank you to the management and staff.

I was completely shocked with this Hyatt Hotel! I usually stay at the Hyatt throughout the U.S. and the world and I have never seen such a low standard. The hotel wasn't worth its price. The rooms were dirty, smelly and dark and the cleaning staff didn't take out the trash daily. Although the location was wonderful, the hotel was a huge dissapointment!

My friend and I stayed at the Hyatt West Hollywood and it was the best decision we made. It was all about LOCATION, we were close to the Viper Room, Sky Bar, (can't recall name) but it was a well known Comedy Bar where Richard Pryor and other comedians started out, and other Sunset Strip hot spots. We were very much satisfied with the overall service at the hotel and if we had to do it again we will stay there again.

During our visit to LA we were fortunate enough to have stayed in this beautiful hotel. The view overlooking Hollywood was fabulous. While our time there was limited we made the most of it. We indulged in room service often. It was always the best of quality and service. The staff at the Hyatt was very friendly and helpful. The rooms were some of the cleanest I have seen. I will choose Hyatt from now on when I am given the option.

This hotel was not up to what I expect of a Hyatt. The room was dirty (carpet stained) and pretty barren compared to most Hyatt hotels I have visited in the US and around the world. More suited for a younger/party growd. The bed was very uncomfortable! The hotel staff was very friendly and helpful.