Hyatt Regency Mission Bay, San Diego

We went to your Red Marlin restaurant for lunch after looking at boats in the harbor. The view was great and our service was horrible. Waited over five minutes for a drink and had to ask other staff for assistance. I asked several times for some bread or a refill and most of the times other staff members were attempting to respond. There was a large group there for lunch and no attention was paid to the patrons seated in my area I watched a guest get very upset over receiving similar service. She was staying at the hotel with her grand children. I glanced at her table and she and another adult had ordered fish entrees. I was embarrassed I took my colleague there for lunch.

The Hyatt has chased out the local sport fishing boats and has harassed them beyond belief. They have no right to do this. We do not need neighbors such as the the Hyatt in San Diego. I will never stay at a Hyatt again and I will urger my family and friends to do the same.

My family and I went there on a whim, actually...From the time we pulled up to the hotel we felt instantly refreshed. The hotel staff that checked us in were really nice and down to earth. The music that was playing outside of the hotel lobby was very soothing not to mention the tropical grounds. It was amazing!! We made it to our room and the view was of the Bay! Incredible is what I thought to myself. When the Sun went down we captured pictures that people are still asking about today. :) We had two kids at the time and they were in Heaven or at least somewhere close too it! LOL. The rooms are nice and the beds are to die for! If you have children the kids can play for hours in the pools and on the Water Slides that sit right in the middle of the Hotel Bay Side. My family and I didn't want to stay at the same hotel over and over again, but I have to say that we have been back to San Diego twice now, and have stayed at two other hotels that do not compare to the Hyatt~ I was very disappointed and will take my family to enjoy our vacations at the Hyatt Regency Mission Bay of Course from this point on! Oh and at this time of the year they have what you call a Sea Taxi and if you like Sea World and you don't want the hassle and bassle of parking...try this little adventure! It's a boat that takes you for a nice little ride across the bay to a boat dock in the back of Sea World :) You print your tickets online and have them with you and you are in there. No parking hassles, no lines of people, a friendly ticket handler to let you in. IT'S GREAT ;) The last sea taxi leaves somewhere along the lines of Shamu's last show, and trust me when the kids are restless and your tired this nice boat ride will top of your evening...Had a great time and would highly recommend this Hotel!!!

Overall, it was as if it used to be "Joe's Bar, Grill & Shanty" that they applied a coat of paint to, threw in a flat screen and some comfy beds. Definitely not what I have come to expect from a Hyatt. I previously stayed at the Bahia down the street and got what I paid for. This time, taking the family, I wanted, well, what a Hyatt is supposed to be. It fell far short. The rooms were unclean, had exposed pipes in the bathroom, the shelves in the bathroom were falling apart, there was a disgusting plant shelf (?) in the bedroom and bird poop all over the sidewalks and buildings. At check in the girl was arguing with me even after I handed her a printout of my reservation. Everything is an additional cost. $20/day to self park, $25/day to valet. $19 for a smores package (outdoor firepit) consisting of a few marshmallows and 2 sticks. $10/day for wi-fi. The water taxi to Sea World was nice, $5/person (of course an additional charge). There was one bright point, the Spa. Both the people that worked there and the amenities of the Spa were amazing. It truly was out of place in the otherwise run down Hyatt. It was such a disappointment.

Were there for a Thanksgiving family reunion in four rooms on two floors facing the ocean on the west side. Rooms are fine and the pool area is very nice. Daily parking fee of $20 self or $25 valet is extremely excessive. Twice over five days there were no spaces to park in the self parking lot for the $20 fee. Breakfast in the restaurant is $20 for the buffet, $12 or so for a couple of eggs. Dinner is proportionately expensive. Restaurant only open during certain hours. When the air system is on the in the room, whether on a heating or a cooling setting, the air becomes extremely dry. Room air must get down to maybe 5% humidity. It dries your mouth and throat and hands out to the point that it becomes very uncomfortable - sort of like living on air airplane. Ended up turning off the air systems in all our rooms. Only explanation the writer can guess at is that the HVAC system must be one of the old, inefficient designs that takes all the room air regardless of the temperature, cools it all down, dehumidifies it, and then heats it back up to your temperature set point. For just one night you might be OK - for several days, keep the air system off. Hotel doors need to close reliably for security reasons. Well, this Hyatt has nailed that problem. These doors slam like you will not believe - a wake-the-dead slam. The paint all around the door frame on one of our doors was completely shattered from the slamming. Sleeping with this is an issue. Over fifty years in hotels – this is the worst the writer has ever seen (heard). The closet door in the rooms folds outward in the middle, pivoting on a small metal post at one end. Without warning it fell out on my wife, smashing the top of her foot. We had our two-year old granddaughter constantly in the room; luckily she was not there at the time or she might have been killed. My wife's foot was badly bruised and discolored. Weather was great except for some rain and wind on one day. Once the wind rose above maybe 20 miles per hour, something in the building facade began vibrating loudly and fairly continuously. It sounded similar to a truckload of iron rebar driving down a rough road, with a frequency of about 5 Hz. The balcony railings are constructed of clear plexiglass framed in metal, and it could be the plexiglass/railing assembly that was clanking (it was not just the plexiglass), but it could have been the whole balcony or something else. It was so loud that the writer was unable to sleep, and was actually loudest in the bathroom, which was adjacent to the hotel hallway. This noise was prominent in room 912. In 914 it was audible but not terrible. Was not noticeable with the air conditioning on in 916. This problem was undoubtedly designed into the hotel and has been present since it was constructed. Every time the wind rises to some threshold level, this vibration starts up. When this complaint was brought to the hotel about it, they claimed/pretended that they were unaware of it. Since the wind must rise to this level 10-20 times a year (the hotel faces the ocean), this is not credible. Now the writer may be the world's worst structural engineer, but obviously the design of the hotel structure failed to anticipate and damp these vibrations. Because the hotel is on the ocean, salt is everywhere, and the unplanned vibrations can be creating stress corrosion, accelerated by the presence of the salt. If any of the structural support members that are vibrating are under tension, which is likely, then you can develop fretting corrosion and/or fretting fatigue, which will eventually cause the affected parts to fail, falling off the building and kill and/or injuring the people in the pool area below. When the writer mentioned this and the closet door that smashed my wife's foot to the hotel, they just blew me off with a polite smile. In other words, they will be very nice to you, but they really don't care about your safety.

You can always count on the Hyatt for a great room....always will sell itself( we pay more for this as well). But during my recent stay,,when another family busted into my room (kids of course) in the middle of the night....a call to the hotel manager~Branden?? asking "how" and "what if's" never even gave the decency of a return call. So yes,,this Hyatt was nice,,but no,,the hotel truly dropped the ball when hiring this gentlemen,,for their customer service.

We got a great deal through Expedia for 4 nights. Rooms were clean, room service was fast (a bit pricey menu - but good food), we called for a porta crib and more towels - they were they within 5 mins. We had a marina view - unexpected. Everything: beach, shops, restaurants, all withing 5-10 mins driving time. No issues with loudness until our last night, sounded like they were having a party upstairs, before calling the office I went onto the balcony and yelled that some of us are trying to sleep, I heard "sorry" and that was it. Pool and slides well maintained and a lot of fun. BTW I'm a father of 3 also, everyone had a great time. Bellmen told us about the hotel and what was around us as soon as we got there... just overall a very unexpected, very welcoming, and delightful experience. Will definitely be back.

From check-in to check-out the staff at this beautiful hotel were helpful and friendly. The desk staff and concierges were excellent in making sure we had a great time with directions and recommendations to many great restaurants and attractions. The grounds and rooms were clean and in great shape after their recent remodeling. A very comfortable place in a fantastic location - we would definitely stay here again on our next trip to San Diego.

It just wasn't what I expected! My standards are pretty high considering the last Hyatt Regency I stayed in was in Maui. Our rooms were small and had no coffee maker and balcony as what it says in the website. Had I known our rooms were going to be so ordinary (reminds me of a cheap hotel in Maui), I would've spent a little more for an upgrade to the Towers or suites. It wasn't much for an upgrade anyway! But they claimed they were "sold out"...that's what front desk staff usually say, if they know they can get away w/ it. I actually regret settling! then it gets worst: Our refrigerator, had to be exchanged because it was not functioning. Our A/C also was not operating properly so they offered to bring us an electric fan. To conpensate us, they gave us breakfast vouchers at the Red Marlin, which was fine considering their continental breakfast buffet was $20 and there was 4 of us. They should open a drug-store or grocer near by for people who do not have a rental car. The Einstein Bakery on the marina was always packed in the morning and I must say it was the most expensive hazelnut soy latte I've ever had to pay @ $7! Plus they didn't have all the necessities. They were also out of white whole milk! The espresso machine at the Red Marlin was out-of-order. The extra towels I requested from the front-desk never came. So I simply asked one of the housekeepers who was cleaning on the floor to give me some. Also, I've never heard of a resort that runs out of Pool Towels !!!! Had to wait 30 mins. for brand new towels. Not enough lounge chairs also. They should really have a rule against people who leave stuff overnight or wake up in the wee hours just to save their spots by the pool. Some of the hotel staff could use a little sense of humor also!!!! So irritating.... The people who stood out and were helpful were Pascal, Serra, Cynthia Palacios, and Jodi(?) I think were their names. The staff at Red Marlin was also quite nice. Some good things...the ferry boat to Sea World (this should've been free for all Hyatt guests though--that $10/person charge should be waived!!). And that's about it believe it or not. The food at the hotel was not so great either! I did enjoy the breakfast- it was typical but I love breakfast- eggs, croissants were the best by the way, & the crispy bacon (whch they recycled btw for dinner, I noticed! The food (dinner) at the Red Marlin was too salty!!! ( I'm wondering if it's the bacon that they saved from breakfast) We booked the trip via Travelocity. As big fans of Hyatt Regency Maui, there was no question where we would stay in San Diego. The pictures on the website were gorgeous, and what really sold us was the 3 waterslides which my 2 young kids really enjoyed! Sorry, but we will never EVER go back to the Hyatt Regency Mission Bay EVER!!!! EVER again...

We had multiple problems with this hotel. We were staying five nights, so I confirmed two adjoining rooms in the tower facing Sea World the day before we traveled. I was told everything was in order and they were looking forward to seeing us! We arrive and no adjoining tower rooms were available (We were traveling with grandma and kids and needed this accomodation). The first rooms they gave us were over the lobby - The carpet was soaking wet, dirty, and had a very bad odor. The staff was nice and tried to be helpful. They gave us other rooms to look at. One was a conference room with an attached bedroom - NOT a famly vacation room. Finally they gave us two suites overlooking the docks. Not adjoining as I wanted and for the first night they were on opposite sides of the suites building. We moved on the second night to a room that had a view of the bagel shop roof - That was not acceptable. On the third night they moved us to a suite next to our kids, but the balcony was half the size. It seemed like disapointment after disapointment. The carpet was filthy in both rooms, the lounge furniture on the balcony was cigarette burned, and the bathroom sink was cracked in one of the bathrooms the other had a broken door. The pool area was very nice, but the staff never came over to offer drinks, etc. and getting a towel is like promising them your first born. I am not sure where the 40Mil renovation went in this hotel, but it was certainly not the rooms. We expected sparkling new rooms and were very disapointed. On the positive side, the staff was very concerned and as helpful as they could be. Especially the security staff. They ended up being my best help. The beds were very comfortable. Its a great location on the bay. My husband loved watching the fishing boats come and go. It is also very close to Sea World and the nightly fireworks we could see from the hallway. They gave us a great restaurant recomendation. Unless they truly renovate the rooms in this hotel - we will not be back.