Holiday Lodge, Grass Valley

I arrived at this hotel after driving all day into the early evening. The desk clerk was nice and started the check-in process. She located our reservation but no rooms were available. The deck clerk was attempting to find us another hotel while I called the travel agent. Our travel agent (a major company) who has never failed us before stated their system showed the hotel still had open rooms. What? I let the desk clerk speak with the travel agent using my cellphone. She stated (to the travel agent) this type of problem had been happening and she was sorry but they had no rooms available. It appears the hotel reservation system doesn't work correctly with a major travel agent. Attempting to help me, the desk clerk called one hotel and found it was booked. She recommended I try another city. I called our travel agent (again) and was asking them to book another room as near as possible. All of a sudden, an older woman in a night gown appeared behind the front desk and asked me to leave or she would call the Police! "What? I'd done nothing wrong!" She continued "They had no rooms and I was upsetting her desk clerk! I stated "I was not trying to upset anyone, I had a valid reservation but knew she could not give me something she did not have". "I had driven all day/night, was very tired and now was speaking to my travel agent attempting to find another place to stay (other then the car)." She said, "These computers mess up all the time and it wasn't her problem. I would need to (speak to my travel agent) do that outside, she didn't want me (talking about this mess) in her lobby." I can only assume she sleeps on site, in a room behind the front desk. Perhaps, our attempts at resolving the issue was keeping her awake? That said, telling a customer to leave the lobby during a phone call to the travel agent or she will call the police was the poorest customer service I have ever received in my life. I've traveled the world (millions of miles) on business and pleasure. "Ms. Night Gown" (a first for me), I assume is the hotel owner. Who else would be allowed to stand behind the front desk and talk to customers in this fashion (ok, maybe it's the ownwers mother (LOL). I don't know for sure. She didn't care about helping travelers who's only crime was attempting to be a customer. She completely over reacted and should have taken ownership of the issue. Customers will always remember (good or bad) how you handle a problem. Our travel agent found us a room 45 mins away. We will remain a customer because they worked to correct the problem. Ms. Night Gown with 15 mins of effort could have been in the same position but she didn't care what happened to us. I guess she has all the business she can handle and doesn't need to treat people well. You have been warned, Traveler beware.