Embassy Suites San Francisco Airport - Waterfront, Burlingame

My doggie and I loved this place. Not only is the location perfect with parks, walkways, access to freeway and airport, but the buffet breakfast and happy hour were excellent. We came in November at Thanksgiving, and though they were packed, the service was outstanding. I did not get a chance to use the pool, but loved the garden area where we ate the masterful buffet. I loved watching the planes come in, but didn't hear a sound in my room. The rooms were clean, always had towels, and large. I also enjoyed the easy access to the freeway for the short drive to San Francisco and bay area. Even though we were so close, it was easy to get around the area. I couldn't have asked for a better holiday.

This hotel was clean and quiet. The staff was friendly and extremely helpful.

The hotel is beautiful. The swimming pool area was not clean and there were no towels. There was a 1/2 hour wait to get towels. I went up to my room to get towels for my family. Later I called housekeeping and asked for 6 towels. I was question why do we need so many towels, and told they would send as many as they could. It took an hour to get the towels. The great thing about this hotel was the breakfast.

The hotel is near the airport but right on the SF bay. You can walk/jog around the trails or sit outside and watch the planes land. There is a nice restaurant about a quarter mile from the hotel or you can drive to downtown Burlingame about 10 minutes away. Downtown SF is about 20 miles. You definitely want to experience driving up and down those steep hills.

We were in town for a wedding. Very convenient, near to the SFO airport. Nice area, beautiful views of the bay. We love the greenery and streams in the interior of the hotel. The staff was phenomonal, especially the bartenders. Breakfast was great too, but it was very crowded (as expected). There were two large weddings, and parking was difficult to find. Its about $10 for 24 hours of internet access, they should include that with the stay, especially for HHonors members. We'd come back again definitely.

The hotel view was very nice but it is so close to the SF Airport. You can see the plane take off and landing every second. The air was polluted with the smell of the plane gasoline. So noisy even when you already had close all the doors. Don't stay on weekend, it gets so busy, you can hear people shouting, walking around, wedding, etc. We stay on the 7 th floor but still can hear everything. in the morning people loading and unloading stuff, trash truck. The breakfast was good.

Management was rude, gave us guidelines to abide by since we had a group of people, followed and still he kicked us out. He was not open to discuss further, even though I constantly told him I followed all his guidelines. Still he said to pick up and get out, even though we had a 6 month old and a 10 month old baby sleeping inside. We picked up just our stuff, left whatever mess we had since it was 2AM, and just left. He wouldn't offer a refund and wouldn't answer any questions seriously, he kept giving rude remarks and rude answers.

We stayed here for one night because the next day was my baby shower. There must have been a soccer tournament or something because there were a million children. I can understand it was busy so it was pretty loud, way past 11pm, so we couldn't utilize the one room closest to the door (my parents were going to use that room). To top it off the girls in the next room were screaming their heads off at 2:30 in the morning! We had to call the front desk and they took care of the girls Anyone else think its inappropriate to let kids come to the reception where adults are drinking alcohol??? Not only that kids wearing swimsuits and no shoes, yuck! There must be a health code violation or two. Probably won't be back even though the hotel itself was nice.

This is a nice hotel, we can usually count on Embassy Suites. We stayed there because of the convenient location to the SF Airport. Complaints: 1)booked two beds (I thought would be 2 queens but it turned out to be two doubles)--had 3 people, but with Embassy you also get sofabed in the next room. Well double bed was kind of tight for a couple, so my husband and I slept on separate beds and my sister offered to take sofabed. We pulled out sofabed and it had cereal under the mattress! I felt bad because I recommended the hotel and my sister was very excited--until the cereal crumbs in her bed. 2) We were put in a smoking room although I requested non-smoking in my reservation and I had to smell cigarettes all night. 3) We were put in a corner room--loud airplanes all night (I actually had dreams of earthquakes all night from vibrations--funny, we were in SF after all!) But due to location I don't know if another room would have been quieter. Just bring ear plugs. 4) Another problem was big wedding took place there and in middle of night a large group gathered outside our door since we were in the corner. My sister had to call management--she said they did break up the party immediately, but wow, she was flying out of the country early the next morning! 5)Indoor pool/jacuzzi great for kids but sign only allowed one hour for adults only between 9 and 10pm. Way too many kids to attempt a dip in the pool. Good things: 1)It did have wireless internet for about $10 for 24 hours which was fine. You just have to call their tech because front desk didn't know how to connect. 2) The free drinks for happy hour are fine if you don't mind cheap alcohol, but they do have a real bar that serves great martinis, and the waitress in the bar was entertaining and friendly. 3) The complimentary breakfast is just fine--much nicer than places with donuts and bagels. 4) The clerks at the front desk were actually friendly. 5) The location is nice if you want to take a stroll, but in March it's a bit cold. Lots of people walking and jogging outside the hotel. I guess after all this, I still like Embassy Suites because this one was not the norm for our experiences, and I'd still go back to this one.

We spent 3 wonderful nights here in Oct. 2004 thru Hotwire.com and we were NOT treated like dirt because of our discount rate! We were upgraded to a corner room with a lovely view of the bay and the free computer in the lobby was great for printing off our boarding passes for the flight home! Our rate included a magnificent buffet breakfast served in their "tropical rainforest" (complete with waterfalls!)and a complimentary cocktail reception each night from 5p-7p, also in the "rainforest". Our 2 room suite was HUGE and absolutely spotless. There was NO parking fee or Tourism Assessment Fee like other hotels in that area tack onto your bill! What you see is what get and it is WONDERFUL and we cannot wait to go back and be pampered!