Bad Customer Service
By A Yahoo! Contributor, 07/11/09
My fiance and I took a trip to San Diego for our two year anniversary, and just let me say that the Good Nite Inn made the trip just a horrible experience overall.
The Room was not clean or organized when we arrived. The sheet on the bed was only tucked under 1 side (Who makes the bed by putting the sheet on one corner, and throws the blanket over it??!!)
Shower had black, tar like marks in the tub. And the towels, which turned into a running joke . . We only recieved 1 towel, for a room with a king size bed, and the towel couldn't even go around my torso!!! (and I weigh only 150 lbs)
Now comes the worse part of the trip. When we arrived, there was something wrong. When I told the check-in my last name, she had to enter in SO much information it was amazing. She then went back into the 'back office' part of the building and spoke to somebody (I couldn't see at the time). She came back and said, "Okay, I have your room ready, I just need your license and a credit card"
The only problem with that request was that I had already paid for the room with my credit card a month prior.
I then stated that I wouldn't be handing over my card, just because I had already paid. She then typed who knows what into the computer for the next two minutes, and then proceeded to walk into the back room again. Another woman then walks out, to blatantly tell me that, "No, you have not paid. You are not able to pay online through Expedia"
I then told her that I didn't pay on Expedia, I paid on their Hotel's website, and had seen my money come out of my account a month prior.
An attitude all of a sudden engulfed this lady. She chose to use this tone, of which nobody should choose to talk to their customer with; such as if I am the homeless person asking to use the phone or restroom, and I get the tone of 'No, we don't have anything for you here.'
But with that tone, she decided to let me know that if I chose not to hand her another card, I would have to go find another place to lodge for the night.
I was completely flabbergasted. I had even been in contact with this hotel just to make sure that everything was just fine with our reservations and everything. If I had not have just driven three hours, I might have went somewhere else.
There is much more to this story, more contact with the staff of which I didn't like. .
But you as a potential customer should understand. . .
Do Not Choose this Hotel! Stay Away.