Radisson Hotel Ontario Airport, Ontario

This hotel is atrocious and I would advise anybody against staying here unless this is an all expense paid business trip, and even then, there are much better places to stay right across the street. Upon checking in, be prepared to get greeted with a $11.95 parking fee.. because no other hotels in the area charge for parking in vast expanse of nothing called Ontario (there is an open field right next to the hotel, ironic).. tip, save your money, use your imagination and park across the street or just save yourself from hell and book your stay there instead. They will not waive the parking charge for any reason even if there is no convention going on and parking is so widely available, you wonder why they want your money so bad. Upon entering the room, you are greeted with a drab, dark, stale yellow tinted room and a friendly $9.95 charge for 24 hour period internet use. Don't have a computer? Not to worry the "business" center provides a computer for minimum 3.95 charge and 50 cents per minute and 50 cents to print in b/w and dollar+ for color. There is no advertised mini fridge, old shower fixtures, no fan in the bathroom, and the absolute most ridiculously annoying thing, they are too cheap to provide a single microwave for the vast number of rooms they have. Not a single microwave, albeit they would probably charge you 50 cents by 15 sec intervals if they could. So enjoy your cold leftovers. I almost forgot there are loud trains that frequent the motel and are heard even on the far front side of the motel. Yes I do mean motel, they often charge for amenities hotels do not. So bring your earplugs. And we havent even got to the bread and butter of the hotel, the service. The housekeeping service apparently does not knock or very loudly before opening the door and just leaves without asking if you require service. Why even open the door? So I wait until 12:30pm until I decide I need new toiletries, I ask the housekeeping lady with the cart 10 feet down the hall for new towels. "No, thats not my area" Needless to say it took 2 phone calls to the front desk and 30+ minutes to get new towels. On the day of checkout they slip a receipt under my door charging me for parking that I explicitly told them I would not use. Very slick. So I go up to the front desk to some young lady who tries to convince me that I used the parking and that it will automatically charge if I slide my card at the gate. I tell her I explicitly told them I will not comply with their ridiculous parking charges upon check in and now you are trying to convince me that I used the parking? This young lady had the audacity to laugh at a disgruntled customer... I had to demand the manager and of course she did nothing and just apologized. Needless to say, stay far, far away from this place. You are looking at a minimum 22 dollars PER DAY on top of your original reservation and places across the street offer parking, internet AND breakfast.... FREE? You might start to think the Marriott was a theme park of some sorts..

If you are looking for a place to have an event... look no further! The events staff are terrific and very accommodating. If you are looking for a place with a nice and capable front desk staff, then keep looking. The staff are not only inept, they are VERY rude!! The rooms are very nice, room service is decent. The overall experience was okay, but not worth the headache. Stick to events at this location; you can't go wrong.

I stayed here in March 2009 and based on some of the reviews here, I was expecting worse. I checked in really late and did not have a problem there. The staff was very friendly and nice the entire time. I even got rides to and from the local shopping mall and airport. The food in the Express Deli was really good (over priced, but good). The food and drinks in the D Street bar were really good. 2 for 1 on drinks helped! I asked for a room away from the train tracks, so when it did come through it wasn't as bad as some people indicated here. I'd say the train came through every 3-4 hours, but I never heard it in the middle of the night. The early morning airplanes were another story. Seemed to be a few early flights (5 or 6 am) that were very noisy or close. Airport is practically next door so that did not help. That, for me, was the worse part. I guess your room is either on the plane or train side of the hotel. Rooms could be a bit far from elevator, but a walk is healthy for you anyway! All in all it was a nice stay and I'd stay there again. All the hotels in the area probably deal with the same train/plane noise.

The staff is courteous and the hotel was great. The king size bedroom was a good size very roomy. Quiet and with many things to do in and around the hotel. Other reviews show this hotel with bad responses about staff and noise but my stay on 5-2008 was far from any bad review. Staff was awesome. The only thing I could complain is they charge 11.75 to park per day they need to change that. Must See if you get the chance to go to Ontario. Near airport could not hear planes or trains....

The service we received was horrendous! 1. The location of some of the rooms are extremely inconvenient. The treck to most rooms would probably take 5-8 minutes, especially if you're carrying lots of luggage. 2. We had requested early check-in, but wasn't available until 4pm (Regular Check-in is 3pm). 3. We had reserved 4 rooms with 2 beds each, but instead we received 4 rooms with 1 bed each. 4 of us had no where to sleep, but the receptionist offered 4 cots sent to our rooms for no charge. 4. It was 11:30pm.. we went into our rooms to find that there were no cots. We called the lobbist and she claimed there was no mention of cots being offered to us. We were then told there were no more cots available. What do they want their clients to do? Sleep on the floor after paying a hefty price for a room? They had the audacity to offer a 50% discount on one room when we paid for 4. We fought and received one room free. Somehow, I don't find that fair considering they were notified in advance of our requirements. If you have to choose a hotel, the Hilton isn't that far away. Save yourself the trouble of dealing w/ an inadequate business like the Marriott and find yourself a more realiable one.

When I went there,I saw the AAA club card accept sign. But they didn't make a discount,the reason was rooms almost full. Also room condition was bad.

This location is very close to rairoad tracks horn blows all day and night.Staff was rude and not very helpfull. Room was clean and roomy. I did enjoy the sports bar