BEST WESTERN PLUS Dry Creek Inn, Healdsburg

I stayed at the Best Western Dry Creek in January 2012 and woke up with bite marks on my hands. After going to the doctor I discovered I was bit by mites (scabies). I told the hotel about this and they confirmed finding fleas in my room. I have suffered from both fleas and scabies bites for 4 weeks! I wrote a letter to the hotel to tell them about my horrible experience. They had their insurance company contact me and covered my medical bills (thankfully) but they did not respond to my letter at all. I would have thought they would give me a refund after suffering such a horrible experience. I had stayed at this hotel several times before, but I noticed this time, that it was not as clean (the bathroom smelled moldy), and there were several other issues - stain on the sheets, stain on the bathrobe, 2 out of 3 hot tubs out of order on a weekend day, bathtub facet broken... There were just too many indicators that the hotel is not being properly maintained. I will never stay here again.

It is such a shame that this hotel, with a new addition, beautiful fireplace rooms, has such horrible, horrible service. Customer service is everything. It's what brings people back as long as the rooms are clean and presentable. In this case, I loved the new room, but became so distraught over the lack of customer service I vowed never to go back. The people who run this hotel have no clue what they are doin, and it's quite depressing. Lack of professionalism truly ruined my stay. I've given this Hotel 3 chances, they struck out.

I stayed here as we are having a wedding in wine country and were checking on hotels for our guests to stay at (we informed some guests about this hotel, but after reading some reviews, we wanted to stay here to check on the property/our recommendation). Now, let me preface this by saying that I travel every week for work both domestically and internationally and have seen pretty much every type of room and situation. In summary, this was probably the worst hotel I have ever stayed at. When I travel to third world countries, I expect the room to be a little rough and take precautions by bringing slippers, etc, now this place takes to the next level in both lack of cleanliness and SERVICE (more to come). Ok, our experience...we check in on a Thursday night around 1:00 a.m. as our flight was delayed, we were a little shocked by the dirtiness of the carpets after check-in, but in any event, we were happy to put our heads down. The next morning we get up at dawn, leave by 9:00 a.m. and are in meetings all day. When we return at 5:00 p.m., we come back to our room and see that it has not been made up. Thus, I call the front desk to inform them that we need room service. I am told by the front desk that the maid staff is gone for the day and he could "send a maintenance worker to TRY to clean the room if I like" (can you believe that??? TRY to clean it). Thus, as anyone would do, I informed him that room service is a basic service of any hotel and I asked for the manager. I was informed that he was on break and has been working all day and cannot meet right now. As such, this prompted me to walk down to the office and attempt to resolve the situation. After a bit of time, I met the manager, cancelled my second night, cancelled my wedding guests reservations for the following month, and re-booked everyone at the Hilton and check into a competing hotel (Hilton Santa Rosa) and had an excellent stay at the Hilton. Again, let me stress, I was never upset during the situation, as I have traveled every week for over 10 years and come to get used to special situations. However, this one really stands out for several reasons: 1st, the hotel is a complete pit. 2nd, the good reviews must be written by the owners or a service, 3rd, they did not provide basic services, 4th, made no effort to resolve the issues and finally 5th, was never even offered an apology for the inconvenience. Worst stay of my life to date...and yes, I have stayed in hotels in Burma, Laos and Nicaragua. AVOID, camping without a tent is much better!!!! Don't trust the good reviews as I would highly doubt the validity of the authors.