Crescent Hotel, Eureka Springs

workers not treated very well, older gentleman packmuleing bag of bed linens up four flites of staires, I thought he was going to fall couple of times,offered help to carry bag , he declined from fear of job loss or pride. place does have somthing causeing shower to change tempeture without touching knobs .elevator non-functional for long time according to room cleaner. told front desk personal about hot water and hair dryer not working at all ,and he proceded to inform me on how to operate a G.F.I. recepital .I am an electrican. thought this would be anice place to take wife for 35th wedding aniversity so splureged for 200+ dollar room . next time will go to holiday-inn,ramada, the peopl who know about motel,hotel operations.

I've heard great things about the hotel, upon arrival it looked old and not very well maintained. As I arrived a guest was complaiing abut his room and got a refund, not a good start. The King Balcony room had a nice bed and that's about all I can say about the room. There were sheetrock cracks, woodwork with 100 layers of paint and just not what you would expect for $200 a night. I didn't get much sleep as children and drunk people were wandering the halls looking for ghosts most of the night. The free breakfasts were ok, cold eggs and the usual buffet style fodder. Take a look at the Palace Hotel before you book your trip!

Service, Terrible. Staff, Unfriendly. Ghosts, none . The other reviewers that actually like this over priced dump must work there. Please do not waste your time or money.

We stayed in the separate cottages. Frank Lloyd Wright type motife. Excellent. Compared to the rooms at the hotel, this was the right choice. Two bedrooms, Two bath, living room, kitchen. All the comfort of home. Very enjoyable. Huge deck overlooking trees and valley. And apparently no ghosts...

We went here for our honeymoon at the recommendation of my parents. They said the place was great with all this history and elegance, nice rooms and wonderful service! They must have had a different room. Ours had old-looking carpet that was wavy and loose on the floor. Our couch had a huge rip in the coushin. Our bed was horrible -- we both had backaches by the time we made it down to the spa. Every piece of furniture was rickety and in need of repair. I know the place is "antique"ish and all but there's a difference between "antique" and junk. We had junk. We should have known better. My mother eats up all that history. We, however, were just looking for a nice place to vacation and this hotel WAS NOT it. Dinner prices are outrageous. Breakfast was good -- great coffee. In the middle of the night, we heard a scream in the hallway that sounded more like somebody being a jerk than a ghost. Someone also kept trying to get into our room through the locked off door (our room had TWO doors -- the main door you entered and exited through, and another one that was permenantly locked with furniture in front of it). The place is creepy. Problem with that though is that it kinda makes it hard to relax and have a good time. We laid awake at night wondering when the next idiot was going to come hollering down the hallway or try to get into our room. We left a day early. We hated this place and feel that it ruined our honeymoon. A year and a half later and we still are not laughing at the bad times we had there. Overpriced and junky rooms.

We stayed at the Crescent Hotel a year ago and had the time of our lives. The Hotel is Beautiful and so much history in it. The room we stayed in was very clean and well kept. The lobby and halls are beautiful. We stayed 2 nights and both nights were great. We had purchased tickets to the Passion Play but decided not to go at the last minute we didnt want to lose any time from being in the hotel. Were going back to the Crescent in 3 weeks and I cant wait. I have read negative reviews on the hotel, I believe anyone who would complain about the Crescent would not be satisfied anywhere. The ghostly experiences are hard to explain. I had no dislikes about anythings and loved it all.

My husband and I got married at the Crescent on July 23rd or 2010. We were a bit disappointed in the help we recieved. We paid 2500 for a package wedding and they didnt help us set up, then set up a speaker system outside but didnt tell us how to use it or turn it on. Drinks were not served and that was not mentioned at all. If it wasnt for the wonderful DJ we would have been lost. They threw away our cake and my husband and I didnt even get to have a piece of it! :( I was not happy with it for the price.. Though I am very happy with the fact I am now a married woman. They told us they push threw about 450 weddings a year so dont expect a quality event. They just dont have the time. Our room was nice and people were friendly but the Hotel was over run with different wedding guest and goast hunters..

We came to Eureka Springs for a wedding and stayed at the hotel because of some of the wedding festivities. Well, it was not what we expected. To start off with, the check in was very time consuming and the front staff not friendly at all. I should say most of the people working here are not consumer friendly. The elevator worked about half the time and we had to walk 4 flights of stairs to our room. The staff must have thought this was fine because no one made any attempt to help anyone with anything. The biggest disappointment was the room!! Oh my, what can I say, It was old old old and not charming!. The carpet was filthy. It was out of the sixties brown/gold shag which I think someone had stapled to the wood floor beneath(I stepped on a staple). The floors were uneven and the lights were so dim you couldn't hardly see anything. And the smell was horrid. The air conditioner worked but threw the switch which we had to reconnect. The Blue Moon Spa is overpriced as is the food prices. The best part of the experience was the Sunday Brunch which was included with our room. I would never recommend this place to anyone. If they want to keep it old and charming, that's fine but this hotel is falling apart and dirty and that is not what people pay the high price for. They also need to make it more consumer friendly for older patrons. We should not have to climb stairs and carry our own luggage for these prices!!! And the whole staff needs to be trained on how to work with the public.

Our room was small but comfortable enough, others in our party had larger rooms. I guess that depends on which floor you stay on. The room was clean but had the scent of years gone by. It reminded me of what I would expect a haunted house to look and feel. The food and service was good. I would stay again, the excitement was excellent and fun.

We came to this hotel because of the hauntings. We didn't get scared at all althought it was creepy to stay here. The city was packed due to the St. Patrick's Day crowd but that didn't bother me. The streets were so narrow I felt like I was driving on the Death Road. That didn't bother me though and the Garmin was jumping all around and we had to "guess-timate" the route to the hotel. After getting settled in, we went down for our dinner. Dinner and service was GREAT. We handed in our $50 dinner voucher and we ended up paying $27 for 2 drinks with dinner. $10 alone for a long island. Shocking. I guess they take pride in their drinks and which they should cause it was very good. Our room was ok. Yes, it is an OLD hotel so it is going to have a musty smell to it. The cobwebs add to the haunted feeling of the hotel. The room was comfortable for being a historic hotel but hearing everybody and their brother talking and walking around got old pretty quick. The haunted tour was creepy. We got to learn a lot about the history of the hotel and the "out of bodies" that live there too. Took lots of pictures. No ghost, just "orbs." I'm still a skeptic but it is creepy to see the pictures. The next morning we went to the brunch. We really enjoyed the brunch. The food and service was REALLY good too! Because we spent our last bit of money on our two drinks last night, we didn't have any money to tip our servers. Really embarrassing. We want to go back and do a weekend instead of just one night. We want to explore the city when we have more time. We are going to get a trolley next time so I don't have to put up with the traffic.