Holiday Inn Htl Stes Mesa, Mesa

Friendly staff, clean hotel and room, clean large pool, free wireless internet, close to major highways and close to everything we were interested in. What more can I say? I would definately stay here again. Try it, you'll like it!

Very nice, clean, comfortable bed, lots of pillows, good shower, WONDERFUL hot tub and pool - everything we want in a hotel room. Would definitely recommend and will certainly come back.

Room and bathroom were immaculate with updated furnishings (bed was the most comfortable I've slept on @ a hotel) and linens. The towels were thick and fluffy--like you would expect to find in a 5+ star hotel. Rooms had a large (for hotel) fridge, microwave, coffee maker, FREE internet, cable TV. The public areas were also as impressive. Lobby, restaurant, elevators, hallways were clean, smelled fresh and had updated decor. Ice water is always avail in the lobby & free coffee is avail in AM. There is a large pool on the property with a well maintained pool area. The pool has a waterfall that spans across the middle. Very soothing. Staff were as amazing as the building. Everyone from front desk staff to maintenance smiled & said hello with even casual encounters and were helpful & friendly. I will stay here again. Great place.

I've been here about a year ago and was not impressed. But this trip was different. The hotel has had a lot of renovation and is beautiful! Things are now nice and clean and looks great. The staff was very helpful and friendly. The hotel is in a great location for going almost anywhere in the phoenix area. Definitely worth the money - although their rates are very reasonable.

My husband and I had a horrible experience here. The room was nice and the staff that worked at night was nice. We accidentally locked ourselves out of our room by bolting the inside door and exiting the back door. (You can't enter through the back door, just exit, and the maintenance can't open the back door either.) I realized this before we left the parking lot and called the hotel right away. The front desk guy told me to just come to the front desk when we got back and he'd have maintenance open our door. Despite me telling him that we would be back late, he insisted that maintenance would be there and to just get it taken care of when we got back to the hotel. We didn't back til 1am. By then, the regular maintenance guy was off, and the night guy didn't know how to open our door. So they put us in a different room for the night (with our hygiene items and clothing in our locked room). My husband was pretty upset and I was a little agitated, but at that point, we didn't feel like it was a big enough deal to complain to someone about it. The next morning, they called us and told us that our room was open. I went over to our room. It wasn't open. I went back to the front desk and told the guy that our room wasn't open. He insisted that it was because I needed a new key. I went back to get into our room. It still wasn't open. I went back to the front desk, extremely agitated by now at the whole situation and told him that the key wasn't the problem (as I tried to tell him earlier). So he called the maintenance guy who came right away to open our door. He had to run back a couple times to get the right tools. At this point, we were running very late and I had to let go of the idea that I might be able to actually take a shower. Before we left the hotel, my husband went to talk to the guy at the front desk to ask for some sort of compensation. The general manager wasn't there, but they left a message for him to call us. He called us Monday, and when my husband asked for some sort of compensation for our horrible experience, he told my husband that we didn't deserve compensation and that in fact, we owed the hotel money, because we locked ourselves out of our rooms and took time away from his maintenance guy doing other things. I called him back and when I asked him if there was a reason why we shouldn't get compensation for our experience there, he said "It's not my fault you locked yourselves out of your room." To which, I replied, "It's not my fault your hotel is set up so that people can lock themselves out of their rooms." Is that not absolutely ridiculous? We expected to have a more business-type conversation with the manager. He was SO rude. So...I guess, If you're going to stay here, just make sure that you don't do anything wrong, because no matter how the hotel staff deals with it, the manager will say it's all your fault.

We traveled from California for a week vacation. This was a great place to stay. I would recommend it highly to anyone. We are looking foward to visiting gain. The Mendez;s

Excellent location, excellent restaurant facilities, as is the pool and workout room. The elevator was fast enough for me! The staff was seemed OK to me, but I don't ask for the moon. Some of the staff seem to be non-english speaking, so their lack of response may be mis-interpreted as rudeness, but they are really not rude. I cannot ask for much more than they have to offer. Just staying there, not buying the place!

access to room was by dirty stairwell or tired elevator. Room smelled of mold and bathroom stained and unclean. Kitchen insufficient. Bedroom next to non-stop loud freeway traffic. Main door looked like it had been kicked in. Smoke detector was ripped out and some lightbulbs out and no phone.

The staff is wonderful ! They make you feel like a royalty. The prices are reasonable and the room was very clean. The front desk clerks always went out of the way to assist us with our needs. I would highly recommend this hotel !

Traveling to Arizona for the first time, this hotel was in a great location for all of the events that we had going on. The pool and spa were real nice. The king size bed was more comfortable than my bed at home!! I was able to change from a double bed room to a single bed room with no problems. The people at the front desk very helpful with directions to Sedona and some local restaurants. I plan on going back to Arizona soon and when I do I will surely stay here again. My only compaints would be that the internet in the loby was very very slow and the gift shop didn't have many souvenirs to buy, but you can get these elsewhere.