Hilton Durham near Duke University, Durham

Upon arrival in our “deluxe” hotel room at the Hilton near Duke University we were immediately disappointed. DO NOT waste your money on the “deluxe” room package. It is exactly the same as a regular room. The staff insisted there were extra amenities that came with the “deluxe” room. We were entitled to complementary continental breakfast. This actually included only half of the breakfast bar that was laid out. Other Hiltons include the whole breakfast bar with their complementary breakfast package. We would have rather saved the extra money and ate breakfast at McDonald’s. There would have been a better selection and paid less. We were also supposed to receive complementary water and robes with the “deluxe” package. In reality, there was one bottle of water in the room and one robe. Keep in mind that we booked the room and told them that two people were staying in the room. We also had to share one free appetizer and beverage. Furthermore, the internet page went into detail describing all the wonderful things about the “deluxe” room but they were all just misleading. Besides the overrated “deluxe” room and lack of trash cans available the hotel is nice, clean, updated and friendly but please don’t waste your money on the “deluxe” room. We would stay here again but not be fooled by the joke of a “deluxe” room. If we were to rate the hotel in general it would be 3 stars but the “deluxe” room is only 1 star.

As a person that has worked in the Hotel Business for a long time, I would always make sure that everything in a room would be perfect before I release it to guests... Specially a loud, obnoxious noise... We came in late, and took a shower and went to bed... We were exhausted, and when we were in bed we started to hear this annoying sound from the air conditioner (Which was turned off) and I did not want to call someone to come at one in the morning and fix this or have to move rooms... HILTON HOTELS HAVE BEEN THE WORST HOTELS FOR ME... All that money and you can't get any rest... NEVER AGAIN... This was strike three...

I have never had worse service in a hotel. I travel in the Carolina area often, and the outright disregard for customer service was unforgettable. Members of the food and beverage staff were among the rudest I have ever seen in the food service industry. All staff members that work at the “Blue” sports bar had slow service, very rude attitudes, poor follow-up, spent more time complaining to each other then tending to guests, insulted guest under their breath, had no understanding of the computer system and quoted people different prices for the same drinks. There was one gentlemen (Mr. Kenny) who argued with me and other guest, because we were not ordering enough, he wanted to go home and was outright rude towards many members in the bar. There was one gentleman (Kevin, the Concierge/shuttle driver) who was very pleasant, helpful and the only positive experience my wife and I experienced at the Hilton Durham Near Duke University. I will never return to Hilton Durham Near Duke University after this experience. The experience has given the Hilton name a very negative reference point, which will be part of all future decisions with regard to where I spend my vacation and money. It will be a long time before I ever spend my money at a Hilton Hotel or recommend a Hilton Hotel.

It was wonderful, there was balloons, flowers, the staff was friendly. My night was great there can't wait to go back this year. The hotel was clean and the Blue Chips lounge was clean and I had fun.