Days Inn Council Bluff 9th Ave, Council Bluffs

have never been treated so poorly in my life. The reservations were all wrong (4 parties traveling) requiring us to all pay for single rooms (twice as many as needed) since THEY screwed up the reservations our confirmation had the double rooms on it, the desk clerk just 'gave them away because she didn't know'. The desk help was rude, ill-informed, and all in all lacked any formal education, like reading. The Days Inn '1-800' number was of no help as it is manned by barely english speaking people and there is no management to speak with if you encounter a problem, like the person on the phone cannot spell your name after the 5th try. I have left my name at three numbers for Days Inn and have not received as much as a confirmation phone call back. The manager at the Lake Manawa Inn is only available between 11:00 pm and 7:00 am. How very convenient it you have a problem. Funny he wasn't there at that time when I needed someone to shut down the races in the hallway. There was a security problem in the night with children running up and down the halls of the hotel, there was no one at the front desk, I called letting it ring 20 times and finally walked down to find them all outside smoking who knows what. I finally started knocking on hotel room doors to get the children's guardians to get them out of the hallway. Quite ridiculous. I got no sleep, it cost our party sleep and extra hotel rooms....that they couldn't get any sleep in anyway because of the people running up and down the hall all night. They also had no elevator. My 76 year old parents were made to walk up three flights of stairs with their luggage, then down three more to get ice, breakfast, anything. I thought there was a law that if you were not handicapped accessible that it had to be posted?!? Maybe I should let the ADA know, they will fight it on just that issue. I will inform AARP so other older folks will know of the short comings as well as AAA. STAY AWAY!!! THIS IS A HORRIBLE PLACE TO STAY. LOOKING BACK, I WOULD HAVE BEEN BETTER OFF STAYING IN MY CAR. Pretty Sad.