Courtyard Atlanta Decatur DowntownEmory, Decatur

This hotel has been used very hard and the wear and tear can be found anywhere you look. Somethings just should be fixed like the kicked in elevator(when it was working) wall or the missing tiles in the elevator to the parking area or the tired and cluttered gift shop. All cabinets are chipped and table surfaces scraped, etc. Our shower had mold and the porcelin was chipped and poorly repaired. There is no excitment when you walk in - just a very tired motel. Some problems were unexcusable. 1.) our toilet had not been cleaned and 2.) the air intake louvers on A/C had 1/4 inch of built up fuzz/lint/crud. Getting these items fixed only pointed out how weak the staff was in coverage and expertise. I finally resorted to asking the night guy to just send up the supplies and I would clean it myself. Some folks did show up for a 2nd visit and proceeded to clean while we were in the room instead of waiting for us to go out. The crew that showed up had a different work order than what I carefully wrote down and discussed by phone with desk guy. While out at dinner we learned that a water main had broken in Decatur and that EVERYONE had to boil water and/or serve bottled water. Of course I had prepared coffee with tap water and drunk tap water in the room. On return I inquired and was told that I should not dring tap water. I asked why NO effort had been made to inform me and where was the signage, etc. I was told by the desk that they had just come on and the previous shift must have dropped the ball. (This was not just shoddy service but dangerous.) The cleaning lady said the same thing - no Holiday Inn voice just buck passing. The last insult was when I realized that I could have just pulled in off the street and parked for $5/24 hours but paid $7/24 hours for a special rate from the Hotel. I would NEVER stay in this place again. There were two other people at the desk making similar complaints. PS - I didn't mention the burnt lampshades, broken coffee maker, ripped wallpaper and poorly patched water damage areas and dirty windows and electrical outlets without covers (one at the lobby desk and another behind TV in our room). The ownly positve thing was a waitress named Tomita(?) who was a plesure to work with and delighted us with her service. I tried to discuss with someone on the management team but I was transferred to never ending ringing or VM.