DoubleTree by Hilton Rochester - Mayo Clinic Area, Rochester

My experience at the Doubletree in Rochester MN was miserable. I chose the hotel to stay with my parents while being seen at the Mayo Clinic. After a disagreement with a hotel staff member over items they threw away after we moved from one room to another, I was irritated but I thought that was the end of it. About 20 minutes later, I got an email notification from Hilton that the email address on my HHonors account had changed. When I signed in, I saw that my email had been changed to a fake email address, so it was obviously done by a staff member (presumably the same person who had been rude to use before, a man named Nick). That night, I got two wake up calls in the middle of the night, the second of which was at 3 AM. I never request wake up calls, and since the caller was so professional, I assumed that I had been set up for wake up calls just to irritate me. When I called the front desk to ask that no more wake up calls be made to my room, I was told that the calls didn't come from the front desk, but from another room within the hotel that he was not able to trace. At a reasonable hour in the morning, I called the manager, Mike Smith, to complain about the situation. He had the gall to deny that any wake up calls were ever made to my room and told me that I was "blowing it way out of proportion." In fact, instead of offering to look into the situation or offering any remedy, he suggested that we leave and stay at another hotel, even though the Doubletree only had about 35 rooms occupied and was mostly empty. That of course, we did immediately. In summary, there is at least one vengeful jerk currently working at this hotel. If you run into any problems, don't expect any help or consolation from the general manager. Would you really want to pay to be treated this way? Definitely don't consider staying at this hotel.