Horrible Customer Service
By A Yahoo! Contributor, 4/9/09
I stayed at the Canario by the Lagoon for 2 nights.
I was charged twice for the same room, and also was charged an extra $109- without explanation.
That brought the cost for my stay $300 more than what was on the receipt I was given.
When I called to resolve this issue, the motel had only charged me an extra $109. They said they would refund this to my account. By the next day, they had charged me for the room twice, and, according to my bank, had made no attempt at refunding anything to my account.
The employees at the Canario were rude to me and stopped taking my calls regarding the matter. It appears that they do not care about their customers once they have their customers' credit card numbers.
Never stay at any of the Canario hotels.
On another note, the Canario by the Lagoon boasts that every room has a view of either the lagoon or the ocean. This is misleading at best, and possibly an outright lie. I stayed in room 405 and had to lean over the edge of the safety rails on the room's "balcony" to see a tiny sliver of the lagoon.
To recap: never stay at the Canario by the Lagoon unless you don't mind spending the money for a three star hotel and staying at a motel, and unless you like being treated rudely by the staff.