Embassy Suites San Rafael - Marin County, San Rafael

This was a beautiful hotel 15 years ago but it has not been updated. We have been staying there every year for the last 15 years but we are looking for a new location on our next visit. The hotel has so much potential and the location is serene. However, it seriously needs to be updated. On a positive note....the breakfast is a real treat. David, the morning cook does his best to provide you with an enjoyable breakfast but restaurant is not clean with dust hanging from the awnings. The booths need to be cleaned and/or reupholstered. The floors and walls are dirty. What a shame. It WAS so beautiful. The open elevator shaft if ridden with trash. I do love the koi pond and waterfall. I would definitely check with the hotel to see if it has been remodeled before booking a room as the photos provided on-line are deceiving. Embassy Suites...Marin County....Rest in peace.

At a premium price, the hotel was dirty and the service was terrible. As a result of using the pool and hot tub I received severe chemical burns requiring treatment at Urgent Care in Terra Linda. The manager was notified but couldn't have cared less. Had to check out and return home for medical treatment from regular doctor. Could not even make the drive back to Reno so family had to come get me and bring me and my vehicle home. Contacting attorney today to consider litigation.

The staff was extremely helpful. The rooms were clean, spacious (love the suite set up) and had nice upgraded bathrooms (granite countertops and nice shower head), along with flat screen tv's in both the bedroom and main room. The free breakfast and happy hour we're awesome, even included made to order eggs, omeletes, etc. and had all the fixings. The location is convenient to both San Francisco and wine country. I'd stay here again and would recommend to others. Made the Hyatt Regency in Union Square (5 star hotel) look like a shabby motel. Nice surprise, as I spent much less then the Hyatt and had a much better room and experience.

When I called, I asked if there were two bedrooms in the suite.. They said yes. To me that means "TWO" bedrooms.. Not a couch and a bedroom.. Given that disappointment, the suite we were first given was way off the main court and felt like a dungeon. They did move us.. behind the elevator. The discount was not that much. The room smelled like smoke.. dust.. old carpet.. just dingy. Maybe this room hasn't been redone yet? Now the "reception" .. Potato chips, tortilla chips, and popcorn.. mmmm oh, yeah goldfish. The staff was lovely.. but the hotel needs an update

I liked the convenience to the Marin Fair, walking distance and ability to purchase tickets instead of at the fair gate. Cooked to order breakfast was also good.

We stayed at the Embassy Suites for a friend's wedding. An early disappointment was we couldn't check in early though we had requested it. However, the staff was super friendly about it and notified us immediately when the room became available. The hotel was really clean. Our room was spacious and we liked the living room area. The restaurant, the nicest one, was adequate. One drawback was there were lots of young 20-somethings hanging outside the bar after close and made noises that could be heard in our upstairs room. Overall, this is a good place to stay.

I took exception to the "light meal" vs. the true "light snacks" concept. As a Hilton Diamond member the Manager's Reception is an Embassy brand original concept. This Embassy provide more than your normal "well" drinks. The snacks, vegetables and other variable choice are that snacks. I have never heard the tem meal in my life. Also, getting 4 in a suite for maybe $ 149.00 and whining about everything means the Four Seasons downtown SF at $ 500.00 night is what you need. You also pay for every extra possible. FYI the Embassy Brand is rolling out a new bedding package this year for the sensitive , non-pioneer types.

Excellent service, clean rooms, quiet, and relaxing. Front desk helped me reserve a room and was very helpful. Excellent happy hour too. Very close to businesses in San Rafael. You can avoid freeway and rely on surface streets.

There's no doubt that this Embassy Suites has a wonderful location overall. Just a short walk away is a lovely pond and public park with picnic areas and easy walking path. The swallows on migration from south to north were nesting freely among the hotel's exterior walls. The hills all around are lovely. Because we were travelling with two children (one a teenager), we thought the suite concept would be a winner, and we were right. The separate bedroom was helpful. The pool was very well received, by the 9 year old, though rejected by the more sophsticated teenager. When our reservations were made by telephone, a very enthusiastic agent said that the early evening "manager's reception" would provide free drinks and "a light meal." While the drinks were free indeed, the "light meal" was in fact chips and salsa accompanied by cheese and crackers. Please do not plan on making this your evening meal, as it is not that. The promised "free breakfast," on the other hand, was a full spread all-you-can-eat meal, complete with hot and cold food, with nutritious alernatives to high fat cereals and hot foods. We descerned, however, that on nights where the hotel is full (read: Friday and Saturday nights), the breakfast spread is only as good as the staff's ability to keep up with the demand. Coffee? Maybe when the pot is refilled. One more order of bacon? No problem, but get in a line of 10 or more people with the same thing on their mind. Overall, however, the hotel made an earnest attempt to deliver, even if an erruption of last minute hotel guests just-before-breakfast-closes patrons made it difficult to deliver the goods. Moral: don't go down to breakfast just before it closes. In the way of the suites themselves, we noted that the pullout couch which comprised the "second bedroom" of the suite, was comfortable enough for a tired teenager, which is how we used it, but probably would not have been suitable for a tired adult of more developed preferences. Embassy Suites in SR, for better or worse, has not caught the wave of the pillowtop generation of sleepers, meaning that the "traditional beds" of its units are clearly made for guests of hardy pioneer stock. This did not include me, age 40 something, who could not tolerate the cardboard surface provided. Back problems? Maybe a severly hard surface helps you. But if you need something softer, their standard beds won't fulfill. For the price, I would have hoped for something a bit more, may I say trendy, in their offerings? The EB has caught on to some customer needs but not all of them.

This was my first visit to this beautiful part of the country. The green mountains and valleys were breathtaking. The Embassy Suites is a beautiful facility. The incredible waterfall and lush tropical plants make you feel like you are in a self contained village.The hot breakfast, evening reception and the new business center were all a great value. I took the Marin Airporter bus from the SFO which left me in downtown San Rafael. I found out from the front desk that the Marin Door tp Door Schuttle picks up right in front of the hotel. Raylene in Catering was mabvelous as was Sade, Nikki and Leodis at the front desk. Great Experience !