Bad service, but the room was AWESOME.
I've stayed in over 50 hotels over the past 10 years or so, and although the service was horrible (more below), the room was very nice appointed, the decor was quite pleasant, and cleanliness was on par with the classiest 4 star resorts!
Check-in was a nightmare! We arrived at off-peak time, on an off-peak night, and there was 3 other groups in front of us to check-in. Even so, it took over 30 minutes to get to us in the line. 3 employees checking people in, but one of them seemed like it was her first day. Anyway, no personal attacks or anything, but the check in experience was horrible.
The room was beautiful. A pleasant green palette, with a comfortable bed, a flat screen LCD TV, and floor to ceiling windows in one corner. The bathroom was very nice and neat, and the toiletries were the best i've ever seen in a room of this type. name brand toilet paper and tissue, and very pleasant smelling soaps and shampoo.
I stay in Laughlin a couple times a year, and I will make this my first choice for ALL future trips!
Pricing, of course fluctuates based on availability, but at the price I paid, (off-peak), this was a GREAT value!!