Poorly Managed
By A Yahoo! Contributor, 3/4/05
Arriving in a snowstorm, we waited for the desk clerk to finish talking on his cell phone. Though the place was fairly empty, we were given an upstairs room that was less than convenient on a vacant hall - except for the partiers that checked in late and were given the room right next us.
When I spoke to the manager in the morning, he told me the night clerk was an "idiot." I let the manager know that both the night clerk and the breakfast staff were testimonies of his own management skill.