Residence Inn Wilmington NewarkChristiana, Newark

The second week into our stay here, we encountered our first "No" from housekeeping personnel. My husband's nose bled one night, that happened to be the day our bed sheets were changed, which was Friday. Next morning, Saturday morning, I asked housekeeping to come in and change our bed sheets. The answer I got was: "No on Saturdays". So, the sheets were not changed that day. Monday comes. Housekeeping lady comes into our room, takes out the trash and straightens our bed, just straightens it, seeing that there is blood on the pillow cases and a bit on sheets. She never changed the bloody pillow cases and sheets. I went to the front desk and asked them to send someone over to change the bed sheets. The person who took on the responsibilities of housekeeping supervisor for that particular week, told me that the sheets on Queen beds only get changed on Tuesdays and Wednesdays and he presented me with a sticky note with those days written on it. I told them that there was blood on my bed and that I need to get the sheets changed. He said that he will have to see if there is anything he can do for me. I waited for about 40 minutes, no-one came into my room. I went to the front desk again and told them that I cannot wait any longer and need the bed sheets so I can do it myself. They give me the sheets so that I could do it myself while paging one of the housekeeping ladies telling her that she does not need to come into my room. I am assuming that a supervisor heard the conversation and said that he will send someone over right away. A lady showed up at the door of my room while I already started changing my bed sheets and took over from there. When new TVs were put into the rooms and old TV was taken out, the hole in the TV stand turned out to be a bit too small for the new TV. So, the guys drilled a bigger hole, which send somewhat a large amount of wood chips flying on to the carpet. After TV guys left, I saw a housekeeping lady and asked her to come up and just vacuum really quick, just vacuum. The answer I received was "NO". I had to pick up the wood chips by hand off the carpet. When I dropped the bagel face down on our bed, I went to the front desk to ask for the housekeeping department to come and only change the bed sheets. It took housekeeping two and a half hours to show up to change the bed sheets. Another time, from the initial phone call to the front desk requesting cleaning service, we waited for three and a half hours for cleaning lady to show up. Two days later I ended up waiting for nearly one and a half hours for cleaning personnel to show up and clean after placing a call to the front desk. One day it took Macina (housekeeping lady) 55 minutes to clean our room. On average, cleaning staff takes at the minimum 45 minutes to clean the room. Not sure why. Many times the mirrors do not get cleaned, the tiles in the shower do not get cleaned, the carpets do not get vacuumed. But they are still in the room for that long. Most of the time housekeeping staff would not replace paper towels even though we were out. They would not add the toilet paper. My husband had to go to the front desk to get those. Two out of three times after the cleaning personnel leave our room, we have to go to the front desk to get things, such as toilet paper, paper towels, tissue. I am sure there will be more of this circus before we leave this Marriott forgotten hotel.

Hotel is worn and frayed. Staff is rude - downright nasty. While Residence Inns are typically clean and friendly, this place is just off.

There was supposed to be wireless high speed internet, but there wasn't, and they gave me a usless modem. Cat toy behind the murphy bed in the Penthouse we stayed in, and beds as hard as a rock. The Penthouse was very old and old-looking, but the lobby looked new. They are renovating, but I doubt that it will be better. We will only stay there again if the renovation caused it to look and, more importantly, FEEL more safe and new. Did I mention that there was loud traffic noise even when we were in building 11, the furthest building from the road?!?!?!

The accomodations were dirty, overpriced and overrated. The way the Inn was advertised is way out of line. MARRIOTT SHOULD BE EMBARRASSED TO TAKE MONEY FOR ACCOMODATIONS IN THAT SHAPE!!!!!!!!!!! How about refurbishing and stop embellishing on the advertisement!!!