Hilton Charlotte Center City, Charlotte

It's a great hotel but if any of you are looking to save some $$ then book it at Sweethoteldeals. Net They usually have some pretty good deals on there!

This is not a four star hotel, IMO. The customer service is sub-par by any standard. Our stay began with being advised we could not have a late checkout due to the power and water being turned off for maintenance. There is no ATM in the hotel. We were told to go across the street to Wells Fargo. We got to our room and the room was unacceptable (cleanliness, especially shower). Not exactly conducive for a romantic getaway with your wife. When I dialed the "0" or the front desk, the phone would just create a high pitch buzz and not dial through. I finally called the concierge to tell them about our room. We requested maids to re-clean, but then discovered we could also clearly hear the discussion of our neighbor in our bathroom, so we changed rooms which was a hassle. The bellman handed us the key and left rather than opening the door for us and making sure the new room was acceptable. We returned that evening 12AM and really wanted to get to bed. The hotel is understaffed for a Saturday night and we waited 15 min for the (1) valet who never acknowledged us, or the fact that we were waiting (no proper greeting). We had to go inside to get help to leave our car. We went to bed and then could hear kids playing and yelling at 2AM and had to call security (not the hotel's fault per se - although the sound is an issue here, i.e. voices, hear doors slam, etc). In the morning, my wife showered and the water would not drain. I had to take a shower in 3 inches of nasty water. We got our bill and were charged twice for valet service and had to call to have it fixed. We talked to manager who smiled and claimed it was not up to their level of service, but did not offer restitution voluntarily. To top our stay, (this one probably made me the most mad) my wife went out to the car before me and handed him a $4 tip. The valet handed my wife the key to the car, rather than opening the door for her. We were the only guests leaving at the time and 3 or 4 Hilton employees talked among themselves and did not even acknowledge we were leaving. In contrast, our stay at the Omni a couple week ago included professional staff, clean room, nice robes, a WSJ, complimentary water, and fresh coffee delivered to the room in the morning and a late check-out. I've been a Hilton honors member a long time, but this has definitely made me reconsider this.

Booked my stay in the Charlotte Hilton Center City weeks in advance of my arrival for a business trip. Arrived mid-afternoon April 13 with 3 of my Southern Company fellow employees. They each got rooms, but I was told the hotel was overbooked and I had to stay elsewhere. Sure they put me up at the Crowne Plaza for free, but it was a run down inferior hotel that was blocks from the rest of my party - I was back and forth several times to meet with them for meals and business. I spoke with two different desk managers and got different stories from each on why I was chosen to not get a room. The first manager told me it was totally "random" and irreversible. Later in the evening, I pressed the next manager behind the desk, Sh*nn*n N*l*n, and after much complaining was told it was because I had no Hilton points - I normally stay in the Mariott but it was booked (the Mariott had the integrity to tell me in advance they were full that day, instead of just overbooking and later turning me away). Hilton is the poster child of hotels with policies that emphasize profits over people. I am not naive enough to believe this will ever change, but if one person can benefit from this warning about Hilton's overbooking policies then the few minutes it took to type this was worthwhile.

Liked the room and modern feel of the room and bathroom. Only disappointment was NO free wifi. Very satisfied on everything else. Staff was also great.

Beautiful lobby , wonderful room with great linens on the beds. However, my family and I had drinks in the bar downstairs and there was no alcohol in the drinks. We had mojitos, Manhattans, martinis and there was no alcohol in any of these drinks. The only drinks with alcohol were the wine and beer. Our bar bill was $175.00 for non alcoholic drinks. What is going on there? Someone is pilfering the alcohol there. Do not order anything but wine or beer at that bar.

My wife and I stayed at this hotel for a concert at the Time Warner Arena and were very pleased! It is so comfortable and centrally located to everything in Downtown Charlotte. The staff was friendly and the beds were super comfy. The upgrade was definitely well done and we had a great time! Plan to visit the EpiCenter for fun things to do and be sure to eat at Mert's Soul Food just a couple of blocks away!

The hotel was great in every way! Comfortable beds & pillows, clean, convenient location! Will definitely stay there again in the future.

Hotel is run down on the inside. Very helpful people, very very old looking rooms. Rooms have holes in the wall. Greatest amenity was the plasma tv on the wall. Rooms considerablely sized, would not stay cool. Definately not worth price paid.

I'm writing this review over a year later. While looking for a hotel for our upcoming anniversary, I decided to check the Hilton, curious if my stay was unique in its poor experience...apparently not. I will say that our room on the concierge level had a great view of the city and seemed clean. That's where the good news ends. I would have rated the service a "0" if that was an option. My wife and I stayed for our wedding night and to start the evening off, upon our *on time* arrival, our room was not yet ready and we had to wait almost an hour. Both of our parents had arranged for us to receive strawberries, champagne, etc. when we arrived. After 2 calls and another hour and half we finally recieved them. I later found out that my father-in-law had apparently instructed a special note for us with his bottle but all we got was a blank card with their names...apparently they didn't feel it was necessary. We were not told ahead of time that the hotel would be under construction/renovations and when we tried to get a quick bite to eat, as we had an early afternoon reception, we found a completely dull, unappetizing joke of a "stationed buffet" that was supposed to replace the dining area. After 20 minutes of standing around the "chef" finally appeared. By far the worst Chicken Marsala / Shrimp Fettuccine we have ever eaten...my wife didn't even finish hers. Since the room was a surprise gift from my Father, we arranged *with the concierge, a very friendly and helpful young woman* for all of our food and drink to be billed to our card and the tab payed upon check-out. I should add that I have found this to be the norm at most of the hotels/resorts that I have stayed at anyway. We left a decent tip for our dinner, b/c while the food was horrible the waitress was so friendly and we felt bad for her having to work in that setting. 20 min after getting back to our room and at an extremely inconvenient time, the phone calls began. They wanted to know why we hadn't paid for dinner....we explained what had been set up for us. This call was followed by at least 3 others, wanting to know the same thing, until I demanded the manager on duty and explained that this was supposed to be the most romantic night of our lives...that it was unacceptable and if it didn't stop we would be glad to pay the tab and head elsewhere. The calls stopped but needless to say it had put a damper on the mood and was not quite what my bride had imagined for our first loving moments as husband and wife. We explained the situation the next morning and were barely even offered an apology. We never told my parents as we didn't want to spoil what was a very nice gesture and I know the room didn't come cheap so I didn't want them to think of the money as wasted. Frankly I don't think we'll ever look into a Hilton again. Rude, overrated and not worth what you pay in the least, there are plenty of other hotels uptown. If you're looking for a romantic evening, full of class and sophistication, look into the Ballantyne Resort. They are located south of the city, though it happens to be a pretty area, and are a little pricey but truly worth every penny.

We were given a room with a king bed for three people (their mistake) and they said they could do nothing to help us but give us blankets to use on the floor for the third person. Later when we asked for blankets they said they had none. We always had to wait at least 15 minutes for an elevator and finally people started taking the stairs. We had to carry our bags down nine flights. When we returned home we called guest assistance to report what had happened and she said that someone would call us back within 72 hours. We have received no calls which tells me that the Hilton Hotels don't care about their patrons----just give them the money!!