HYATT house Charlotte Airport, Charlotte

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Worst hotel I have ever stayed in! Dirty, outdated, and smelled like something died! The rooms look nothing like online! I was seriously afraid I would get bedbugs. I refused to even take a shower in the filthy shower!!!

Overall, we enjoyed our stay at the Hyatt. The prices were a lot lower than what most of the other hotels were charging, so it was nice to get a bargain. Unlike the Hyatt Place, this hotel offers a full hot breakfast, which was nice and my family especially enjoyed eating breakfast next to a warm fireplace. The room was very spacious and quiet. We had a full kitchenette (has untensils, pots, pans etc.) and two televisions to enjoy. The location was perfect for us. It was only about 2-3 mins away from the Billy Graham library, maybe 7 mins away from the Panthers stadium, and not too far from eating locations. However, there were a few things about this hotel that I disliked. The pool and heated tub are outdoors. Some people still like to get in the pool and especially the hot tub in December. I cannot enjoy an outdoor hot tub when it is freezing. outside. In addition, I did not like the partial carpet in the bathroom because carpet and bathrooms do not mix. It is a breeding area for bacteria. The carpet is in the first section of the bathroom (where the sink is), then the toilet and shower is in a tiled section. The cleaniness of the room was not up to par in the bathroom. It was decent, but not enough attention to detail. The shower we had was slow draining, so hopefully something is done about that. One of my pillow cases had some dried up green crusty looking something that had been tucked in the pillow until I pulled it out, gross and disappointing. However, the maid changed it and gave us a new one. Nonetheless, this was a decent hotel for the price and location. Please don't let my dislikes deter you from trying it because everybody has different preferences and different times of when they visit the hotel. I would recommend that you give the hotel a chance because it's not bad.

Ya know… when you go to a city and stay at a hotel, you never know what you might get. But I have to say, I was very impressed with this hotel and my stay. The front desk staff was very polite and pleasant. Tony and Dominic who drove the shuttle were AWESOME and extremely accommodating. There were two blonds working the front desk who were very helpful with directions and making sure you had what you needed. I thought the hotel was very clean, the beds were nice and kitchen/ living-room area were well suited for the room space. I saw no reason to be concerned about this hotel. I would definitely stay again and I highly recommend it to those reading this. One of the big pluses that my friend who was staying in another room raved about was the free breakfast served. It exceeded expectations and was not your ordinary donuts, fruit and coffee spread…It was the works! The fact that they served REAL fresh eggs and a IHOP style breakfast was a true bonus! I thought the shower was nice, hot water the whole time, just a truly pleasant stay. If you are unsure about staying at the Hyatt Summerfield in Charlotte, be at peace, it is a great stay for a very reasonable value!

Check-in was fast and staff friendly. Stayed on third floor with two doubles. Beds nice and comfy. Living room counch was dirty and stained. Thermostat was fallijgn off the wall and couldn't be adjusted. Wallpaper peeling off walls in all rooms. Lamp between beds was covered in a layer of thick dust. Tiled ceiling in bathroom/shower had mold growing on it. Only a half roll of toilet paper in suite, no extras. Funky smell from refrigerator. Hot tub wasn't working properly. Breakfast was okay - sausage rounds, scrambled eggs, corned beef hash, fresh pineapple, yogurts, breads, juice. Had a better experience at cheaper hotels next door previously.

My wife and I booked this online and got a great price. When we checked in, I got a huge surprise. The room was remarkable. Size for value was incredible. Daily social hour with food and drinks were great. They also offered a daily hot breakfast included in the price. I’d stay here again without a second thought.

I really liked the hotel overall. The surrounding area made me a little nervous, but the hotel itself was nice. My husband, myself and our 3 kids were on vacation visiting carowinds down the road...the hotel was easy to find from there. When we first arrived there wasn't any toilet paper in the bath room...i had to call the front desk and to their credit someone brought one roll up quickly. The beds are very comfortable and the overall layout of the room was nice. I was surprised that when I got up at 7:30 (I slept late since this was a vacation)I found that there wasn't any hot water. I waited about 15 mins and tried again...I continued to try until 8:30 and when there was still no hot water i called the front desk to be told that there must have been alot of people taking showers that morning.I continued to try until 9:30 when we checked out. I guess if I ever go back then I should wake up at maybe 6 a.m. to get a hot shower. Overall our experience was good..we had alot of fun and I am not too difficult to please but I was surprised after reading the reviews and the money that we paid for this particular hotel that I am not able to say that I would go back and stay there again.

...trust the management. We were promised an additional 30 minutes to check out by staff but management charged half day rate and refused to accept staff committment. If you want anything "extra" ask for it in writing!!!!

I stayed at the hotel for three weeks while in NC for business. The hotel itself was fine, and the food offered in the mornings and evenings was fine. However beaware of the staff and security guards. Here is what happened: On my checkout day, I went to the parking lot and unlocked my vehicle with my remote keychain, and upon opening the driver side door, I immediately noticed the vehicle had been gone through. The glove box was opened, and items from the center console were scattered on the driver and passenger seats. As I turned to shut the door, I then noticed items in the bed. They included a briefcase and laptop bag, which did not belong to me. I went back in to the hotel, straight to the front desk, reported the break in and asked the man running the front desk to call the police. The staff person at the desk replied that there was no point in calling the police right away. He explained that break ins happen a lot here, and the police can’t (or won’t) come, until later in the morning. During this conversation, the security guard came over and said before her shift started, around 9pm the night before, she noticed the truck had been broken into. She had in her possessions items from the truck including the frequent player cards. She explained she found them in the parking lot. This indicated to me that a bag of change I had stored in my center console, which is also where I had stored my player cards had been stolen. From first glance, the truck showed no indication of entry. The driver side lock was damaged, but not immediately noticeable. Additionally, my truck sits pretty high, and I find it suspicious she was able to see in, and take note of the items askew, just on her way in for her shift. If she had noticed these items the night before, I inquired why I had not been contacted, as my name is plainly visible on the cards. She then explained that she did inquire with a lady at the front desk , but there was no record of my name as a guest. I also found this hard to believe, because not only did I have a reservation, my name was included on the shuttle service list, used everyday for the last three weeks. When this incident was discussed with my business associates also staying at the hotel, they explained to me that they had noticed the security guard looking in car windows as they were coming and going from the hotel parking lot. Although this can only be speculation, I whole heartedly believe this security guard played some role in the break in. Or the security company hired by the hotel is not hiring competent trustworthy employees.

The staff is very friendly but the amenities are very bad. The sheets are paper thin and have holes in them. Also there is no mattress cover. The first room they put me in looked like the door had been broken into and would be easy for someone to open. I noticed the tables in the eating area,where they will be serving breakfast where dirty. No free breakfast for me. I'd rather go to McDonald's. I am definitely considering staying some where else tomorrow. At least some place that has good bedding and cleaner facilities.