Hyatt Regency Albuquerque, Albuquerque

Dirty rooms. Man at the front desk had an attitude!!! Sheets were stained.Bathtub had hair in it. Dont waste your money!!!

Recently we stayed at the Hyatt Regency Albuquerque. The staff was outstanding. Every time we passed an employee of the hotel they asked if they could assist us. I have never encountered such a genuine staff in all my travels. The guest rooms are spacious and updated. We stay in Albuquerque at least 4 times per year and this was our first stay at Hyatt by far the best stay in 5 years. We will stay at Hyatt Regency Albuquerque for all future stays.

Next time I will stay at a Half-way house I am sure it will be much cleaner! After reading their review "Dear Reader" I thought I would go ahead and try it. I believe they put this in to make excuses for bad service and a dirty room. To try and blame it on a competitor. Give me a break! Room service was slow and rude! Food cold!!

My husband, two teenaged daughters and I stayed at the Hyatt from June 18 - June 20. The rooms were VERY nice and VERY clean. I do not like a dirty bathroom, these were clean. We had enough towels. The air conditioning was perfect. The view was awesome. We had a relaxing time and would definitely stay again. The only thing I was not happy with was that we had to pay $12 a night for parking. That was an extra $36. I guess I shouldn't complain, our car was very safe in that parking garage, it was just expensive. All the staff was helpful and courteous. One of the plusses of staying in downtown Albuquerque is that there is always some kind of entertainment nearby. ONE MORE THING: We loved that we could have STARBUCKS in the early morning. PLEASE TRY THE: white chocolate mocha...mmmmm good!

Dear reader. Please take these reviews as subjective personal opinions and not facts. In today's competitive environment you don't know if this is our competition posting negative remarks to sabotage our business or if these are true travel experiences. Here are some facts for you to consider: 1) The hotel rooms have been completely renovated in 2008, and our room cleanliness ranking is in the top 20% in the company. 2) we are continuing upgrades in our lobby, and restaurant areas to the amount of over $500,000 spent this year. 3) We rank #12 in the entire company for overall customer service. 4) We rank #15 in the entire company for check-in process. 5) We rank #30 in the entire company for "staff was quick and efficient". AAA has awarded us a 4 Diamond status for the past 18 years, including winning again in 2009. This comes with an indepth inspection of the hotel's physical appearance, and service. These are the facts, and we welcome your stay in order to show you how we truly provide an exceptional experience for our guests.

I was here on business. Room was the WORST! Room did not have hot water! Dirty bath tub. Went to eat at the restaurant... A fight broke out! Walked around the outside homeless people everywhere! Wanting money. I would have expected better from a Hyatt property! Front desk is rude! This place will nickle and dime you! They charge for internet. (Had connection issues). This hotel is run down! Dont make the mistake that I did. Stay somewhere else!! If you like to stay in a high crime area and witness it this place is for you! Very expensive for a run down,dirty unsafe hotel!

This hotel is run down. Staff is rude. McGraths is expensive. Rooms are not quality I have had better service and room at best western! This is not a luxury hotel! Carpet is worn,tub was dirty, room was never cleaned the entire stay. Asked for more towels....never happened. Staff is not caring! Front Desk Manager has an attitude.

The staff is rude! The rooms are filthy. 4 Diamond hotel? Give me a break! Dont waste your money here. Next time I am staying at the Double tree!

Our room had an excellent view of the plaza, Convention Center, and Court house. However, the room could have been cleaner....the socks I walked around in in the room were filthy on the bottom after just one day. Food in hotel was not the best. Had difficulty getting the room key to work. I became ill with a bad virus and had to leave at 3:30 am. Concierge was very helpful supplying a wheel chair to get fme from our room to our vehicle, some ginger ale to take for our travel, and a wet towel to use to help with my "bug". Overall, a disappointing stay in what we expected to be an A+ hotel. Don't think we would consider staying there again.

i will never stay @ that hotel or any HYATT again my brother found BEDBUGS in his bed and in the bathroom when we show the staff they act like in was come stuff then it got worse now this midnight no ex room so they throw us in a conf. room with 2 rollaways,then next the manger on duty was clueless about the whole thing so after i got home from my trip i call the main office and let just say i will never say anything nice about that hotel or the HYATT company