Great Staff, Great Restaurant, Decent Rooms
In spite of some of the negative reviews I've seen listed here, my experience was exceptional.
How a staff deals with unexpected problems for which no one is to blame reveals much about management's core attitude. When I discovered a leak in my bathroom ceiling 2/3 through my stay, the staff upgraded me immediately. That would have been just fine, but upon my return several days later (I was flying out the next morning), I found a card from engineering apologizing for the prior leak problem and a gift box containing a beautiful Native American pot. Plus, the general manager authorized a free meal voucher for two at their wonderful McGrath's restaurant (the meal was creative and well prepared).
Having spent several days at this hotel, I met quite a few of their staff and can honestly say everyone did their level best to provide excellent service.
Any hotel is only as good as its staff and all too often hotel staff fall way short in making customers feel like they matter. This crew knows the value of good customer relations. I will certainly stay here again when I return to Albuquerque.