Holiday Inn Southwest Viking, St Louis

I made reservations for this Hotel 2 weeks in advance for a smoking room with a king bed. It was a special occasion for myself and my girlfriend. When we arrived they told us not only did they not have a smoking ro om available, but that they also only had a room with 2 double beds!! I called this hotel twice several days before our check-in date to make sure everything was confirmed, and they assured us everything was! When When I talked to the manager, he acted as if we were bothering him with our petty problem. The only thing he offered us as compensation was to tell us we could go somewhere else and he would refund my money. That was NOT an option, as all the hotels in the area were booked! If you want everything you were promised from a hotel, STAY AWAY FROM THIS ONE!

The hotel is very outdated, the rooms don't even have flat screen TVs and NBC was in black and white! We asked for a non-smoking room on the first floor but hey said there were no non-smoking rooms on the first floor so they put us on the second floor. When we got to our room it was a smoking room! We were so tired we didn't even go back to the front desk to deal with it. The pool is very small and room service is only available until 10:00 pm...not what I was expecting given the cost of the room. Apart from all these minor disappointments which were not horrible, our car was broke into during the night! While talking to the police the it was discovered that several cars were broken into during the night. While we were talking to the police the manager came out and offered no apologies or anything in an attempt to remedy the situation. I stead the manager informed us that "this happens ALL THE TIME"! If someone would have posted that we never would have taken a chance to stay here. The hotel has no surveillance so there's no way to identify the perpetrator. There were at least a half dozen of us filling police reports this morning, as we were checking out another police officer was coming to take reports from another group of people who realized they had been broken into as well. The hotel has offered nothing to make this right or apologize for their poor security, instead the manager blew us off and told us it HAPPENS ALL THE TIME! The only positive thing about this hotel is that the housekeeping staff are very polite and do a very good job maintaining the outdated rooms.

We really enjoyed the hotels location and staff. We were close to everything the family wanted to do and it was great to use the hotel shuttle to go to the mall and not worry about the holiday parking. The younger members of the family enjoyed the pool while the mom's enjoyed the whirlpool. My family will definately return next time we are in St. Louis.

horrilbe experience. The restaurant servers were just plain mean. The only place to eat a decent meal is in the corner of the hotel next to a out dated night club (where the restaurant was located) My grandparents are very old and had to walk across the whole hotel just to have a continental breakfast, which was only offered 2 days out of the week!? My kids ate free but there were not many options. The manager or owner was very rude to his staff in the restaurant. His language was deeply disrespectful to his all female waitstaff. I had to cover my childs ears. It was embarrasing to watch and I feel sorry for those poor people that have to work for him. The rooms are old, noisy and not comfortable. My stay was not worth the money I spent.

the restaurant glasses and silver ware need to be cleaned. the service is poor and the food is just as bad.

We thought the staff was very friendly and we really enjoyed the pool. This hotel offers some great packages.

One of my teenage girls is a Shriners' Hospital patient and my children and I have stayed at this inn many times. Every single time we've stayed we've been treated wonderfully by the front desk staff, housekeeping, the restaurant and lounge staff, and the management. The indoor pool and hot tub were a terrific bonus for my daughter's back and when possible we were given a room close enough that we didn't have to traipse through the hallways to get there. Anytime we go to or through St. Louis we will stay here. We appreciate the care and exceptional kindness they show us during a difficult time in our lives.

I love the location and the staff was so helpful. If they did not know where something was they would find out within minutes. Even housekeeing was great room was clean and nice. I read the other reveiews and you can tell who does not travel. Anything can happen in any parking lot. We went during the holidays left our car in the parking lot and it was just fine. this is the only place me and my family will stay in St. Louis now. The staff makes it worth it.

This hotel was not what I expected when I make reservations at a Holiday Inn. First, we requested a refrigerator in our room because my mother need to keep insulin in it. Called when we discovered it was not in room, front desk said it was coming right up with it. Four nights later- still no refrigerator! Could not use phone in room- it had so much static on the line you had to yell to be heard and could be hear who was talking. The television remote skipped channels and you had to continually push the up channel button or down channel button to get to the channel you wanted to watch. In addition some of the channels they listed as available, we never seemed to be able to get. The light switch in the bathroom shocked both and my mother seriosly several times -and even when we reported it (every day) - it was not fixed. We ended up leaving it on for the duration of our stay for fear of being electrocuted by accident). One morning there was no hot water by 8am for people to take showers. I chose this hotel one because it was an Holiday Inn and two it was where I was attending a training - I will never make that mistake again. (While in the training, the hotel put out pitchers of water and water glasses, the water glasses were so dirty several people could not drink out of them and chose to drink a soda out of a can instead.)

We are extremely displeased with the service and hotel quality during our stay at the Holiday Inn Southwest Viking Saint Louis. It all started with our first attempt to check in on Saturday. We arrived at the hotel at 3:00 p.m. We carried most of our luggage to the front desk, only to learn that we would have to wait at least another hour for our room... so, we got to repack everything into the vehicle. During the attempted check-in, I was appauled by the tone and complete lack of courtesy given by the gentleman (oaf) behind the counter. Other issues we had with the hotel... 1) Their web site lead us to believe that kids eat free... not true. The only meal we ate there happened to be Sunday brunch. We learned (upon presentaion of the tab) that kids eat free the rest of the time, perhaps. 2) Their elevator had mechanical problems and would not function on two occasions. We had to use the stairs both times. 3) On Monday, we were surprised to find a "Caution Wet Floor" sign in the elevator! Have you ever seen this before? I have stayed in hotels for 43 years and have not seen such irresponsible, hazardous conditions. 4)The rooms were not at all as pictured on their web site. Our room was rather small and very dated. 5) The hotel has posted signs in the rooms that tell guests to "Please reuse your towels" to "conserve water". Ridiculous! They are just cheap. This at a "3-Star" hotel? 6) Nothing but two bars of soap in the bathroom. No shampoo. No conditioner. No lotion. This at a "3-Star" hotel? 7) They would not grant us a late check out time. The same oaf that we delt with at check-in asked how late we needed to check out. We requested 2:00 p.m. He said he could give us until 12:00 p.m. (which is their normal check out time)! 8) The coffee maker in the room would only serve one cup of coffee and once it overflowed and made a big mess. It probably cost the hotel less than $10.00. Can you say cheap? 9) Sunday morning and Monday morning we noticed all the other guests had a copy of USA Today placed at their door. Because we were Priceline customers, I suspect we were excluded from such grand ammenities. 10) The overall condition of the hotel was very dated. It had an odor of stale, musty air. 11) The air conditioner in our room was the old window-box type. It was extremely noisy. This from a "3-Star" hotel? 12) There was no continental breakfast offered. The only breakfast dining was in their restaurant, at a significant charge. Our travels kept us in St. Louis one day longer than planned. We asked about how we would extend our stay. We were told that in order to get the same price, we would need to book the room through Priceline again. Does this make sense? Our experience was so poor, that we decided to change hotels for the last day of our visit to St. Louis. We changed to the Drury Inn in Chesterfield, MO. They gave us an early check-in of 8:00 a.m. on Monday as well as a late check-out of 1:00 p.m. on Tuesday, no problem. Would you please consider changing your rating of this hotel? I really do not see how a 3-Star rating would apply to Holiday Inn Southwest Viking Saint Louis.