'little things' that can make/break a budget hotel
By A Yahoo! Contributor, 11/28/10
Friendly staff, but this hotel has all the bad features of a 2-star hotel: 1) management that doesn't understand that Americans drink coffee - not tea brewed from coffee grounds. 2) management that cuts cost by diluting the OJ to 1/3 the 'normal' strength. 3) because (I think ) i did not leave my room till 10am, when I returned in the evening, it had not been serviced by housekeeping (even though the housekeeper was in the room next door when I left. Staff very friendly about taking care of the housekeeping issue -- and very friendly in their NOT understanding that they need to fix the problem with the coffee. Sweet family who runs the place -- just a little naive about the 'little' things that would get them higher ratings and therefore more business. Clean rooms