I've never been so disappointed...
We were due to stay at the Petasos Beach hotel for 2 nights. Our flight had been overbooked meaning and our airline were unable to offer us an alternative flight due to it being peak holiday season in the UK, and because many flights had been cancelled due to the Dutch air traffic control strike.
We called the Petasos Beach Hotel at 3pm yesterday and told them we were unable to get to Mykonos. The hotel told passed the buck and told us to deal via our travel agent - who we called later on that night when we arrived back from the airport. Today we were informed that the hotel had charged us one night�s cancellation fee. We were totally outraged! I called the hotel immediately and spoke with the reservations manager whom informed me that we didn't give them enough notice, even though we called them the day before our arrival. The gentleman was very rude and abrupt and told us to contact our airline for compensation. It's not just about the money for us, we lost our holiday too. The hotel owner wasn't even apologetic for that and never once showed any empathy for our situation.
To be honest, I�m glad I didn't stay at the Petasos Beach as they're clearly not the class establishment that they advertise themselves to be. If a hotel is this desperate to make money then it must tell you that they don't get many bookings. Boutique hotels are supposed to pride themselves on offering an intimate level of service making the customer feel both warm and special. If the people who are serving you are not genuine then the whole experience can feel a little false. Genuine nice people would not resort to such lengths in order to make a profit as this hotel owner did.
We will be visiting Mykonos in August, this time I shall be making alternative arrangements for my accommodation.
Be warned - if you're taking a boat out to Mykonos you may be better booking your hotel when you reach the Island as many ferries are cancelled in the summer due to high winds. If you were to suffer the same fate as us i.e. your flight is overbooked then this hotel will charge you even if it's not your fault.