Swiss Acres Inn, Lake Placid

We stayed at a cabin for two nights. It looked like never been cleaned before. Shades where broken. Bath was broken. Not enough forks.spoons ... The free breakfast is only a toast and egg. The kids refused to return the next morning.

we stayed for ironman2009 - rooms were not as described. Rented a suite- bathroom was no bigger than a closet and kitchenette was barely functional....... website was misleading and some staff were just down right rude. Paid very high rates for a subpar experience.

This hotel has a homely feel to it, the people there make you feel really at home. Mike one of the guys who works there has become a friend of the family we always have a good time whenever we go there.

We were really disappointed by this motel. First off, everything seemed to be broken. The sauna was not working (or maybe they didn't care to turn it on?). Some kids splashed all of the water out of the jacuzzi so they had to refill it. The front desk worker forget to turn the hose off (until I informed him that the jacuzzi was overflowing...).At least the health club access and "game room " were very good. Their breakfast was a joke. They refused to give us a free breakfast coupon for my kids. Their reasoning: we don't charge for kids to stay here, so we can't let them eat free. That makes no sense. At all the hotels I've ever stayed at, kids stayed AND ate free. Their brochure clearly says "free breakfast with every room". That breakfast doesn't even include a beverage. The service at their restaurant is horrible, though. They don't have enough waiters so you wait forever for your food and any kind of service. We made the mistake of eating dinner there the first night, and the food was horrible. At least they try to accomodate their guests (unlike the motel). As almost every motel in Lake Placid, it looks pretty run-down (I guess the last time they did anything was before 1980 Olympics). The rooms are old, too. For $90, it is definitely not a good deal, but there aren't many other good options.

Microscopic suites, old buildings, paper thin walls. But the main thing is - they do not respect their customers!!! They did not serve free hot breakfast as was stated on the website. Instead of trying to compensate me for their own mistake (or lie?) they just humiliated me by offering $3 (!!!) refund (3 persons, two nights!). No one talked to me but the front desk clerk, no one of the management addressed the issue, no one contacted me afterwards inspite of my complaints. Do not stay there.

i liked everything about it. it has great food, and dessert a pool table a cool pool it has a gym right next store beautiful rooms its in a good area

The staff took great care to make sure we had everything that we wanted. There were a couple of features that we thought were available in the room that we requested that weren't actually there, so they made up for it in other ways. They were very friendly and welcoming. We are making it a tradition to come every year on our anniversary.

I really liked the lobby and restaurant/bar area. It is a very cozy setting with fireplace and cabin-like decor. The amenities were the main reason we picked this place (indoor pool, jacuzzi, fireplace, bar/restaurant, etc.). However, we were not informed that all these would be closed during christmas. All we were told was that the restaurant would be closed, and that there would be no one at the lobby to give us the key when we arrived on 24th. We couldn't even get ice or coffee during our stay because everything was closed! I just wished that they would have been very clear about this, that all we were getting was a room, nothing else. Speaking of the room, it is a very clean, nice room (standard room), but the walls are definitely thin. When everything finally opened on 26th, we visited the restaurant, and it was excellent! The staff were friendly, and the food was great.

This was the best hotel! I went there with my skating team and the rooms were so spacious and cozy. There was complimentary breakfast everyday and it was great value for our money. I would love to go back.

Small rooms. No water pessure. Small doorways. Not worth the $$$