avoid at all costs
On arrival the three rooms we booked with an adjoining door had been released and we were re-assigned rooms all in different locations, not good when i had 4 kids under 15 years of age. We were part of a group and there were 9 other groups staying that weekend, very busy. The hotel check-in staff were wonderful I believe Chris was his name and one other gentleman. After that I have no clue where the staff came from but they were rude, unhelpful and miserable it had a funeral parlour feel. The wait time for breakfast was about 45 mins and then you had to wait for a seat! The pool and hot tub area were disgusting scum floating with skin flakes in the hot tub! The rooms were dirty, smelly, stains on the headboard! yikes carpets were stained, pictures had half the frame missing, dirty bed sheets on the pull out sofa, rust, peeling paint, mould on the tiles and no plug in the bathroom. Couldn't get a refund because we needed to give 72hrs notice! makes no sense. The final straw kids were hanging in the halls all weekend on all nine floors, and that is understandable with nine teams staying in your hotel but security wanted everyone in their rooms by ten! People are on holiday it was like a prison and looked like it. Security evicted families at 11pm selecting random rooms where people were seen standing one of them being mine, none of the people were from our three rooms, I have never been so humiliated in my life, especially when the police arrived! Can you imagine the embarrassment, I will be taking this up with Hilton as I have never felt so violated and scared and this is America!