Captain Morgan's Retreat, San Pedro

We should have gotten a discount for sharing our place with rodents and roaches. I dont recommend this place, unless you like rude staff and a rundown resort. Plus it expensive for the accomodations. There are much nicer places to stay.

I agree completely with the "Dont go to Capt Morgan's" review write up. We experienced the same thing. Plus, the A/Cs and refridgerator didnt work. We had no water pressure and no hot water. We shared our accomodations with huge roaches and rodents (rats/mice) which got into our food. The resteraunt and bar were very expensive compared to other places in San Pedro. At night, we climbed into the king size bed and rolled to the middle of the sagging mattress. Getting to San Pedro is expensive and inconvenient. There were many other inconveniences, mix ups with the tour offices, where we werent picked up for tours we had signed up with through the Capt Morgans tour office, erroneous charges, etc. We realize it is Belize and things are different, but the Capt Morgans Mnagement Staff was flat out RUDE and did nothing to address any of our concerns! No excuse for this!~ especially at the prices we were paying. We think it is because we didnt buy a time share there.

We spent Christmas holidays 2006 at Captain Morgan's. We had no hot water. The water we had was salt water and one day we didn't have water. We were not the only ones disappointed. In fact everyone was displeased. It is unfortunate that the current owners are more interested in selling time shares than maintaining the hotel component. The restaurant was less than acceptable. After the first night we ate anywhere but at the resort. We struggled through breakfast and tolerated lunches at the resort.

I was in San Pedro in April 2006 with my gilfriend. One morning, while we were on a little beach just south of San pedro, a guy came towards us inviting us to go to see Captain Morgan and think about buying a timeshare. For our visit they would have given us 100 dollars. So we fixed an appointment and got there punctually with our rented golf cart. As soon as we got in the resort, a kind girl welcome us and started asking many questions and filling a form - that was to justify the 100 U.S. dollars they should have given us -. After a few minutes (my girlfriend doesn't understand english), they told us that they didn't want to show us the timeshare side of the resort and that they wouldn't have given us the 100 dollars they promised just because they thought we surely wouldn't have bought a timeshare there. I offered the girl 100 dollars to rebuild Captain Morgan's finances. Overall, her so-called-bosses didn't even come to our table to explain their "disappointment". Very disgusting, hope that place will close up. To be honest... I would never buy a timeshare there, the place is awful, dirty and smelly, garbage everywhere. The pool water seemed very dirty, the beach is full of every kind of garbage coming in from the caribbean. Terrible!

What has happened to Capt Morgan�s? I just returned from my 3rd stay there and am very unhappy. It is ruined. It has turned into one big timeshare pushing organization. All the emphasis is on pushing timeshares, at the expense of the people staying there. Customer service barely exists, unless you are willing to buy, buy, buy! It was like vacationing in a used car lot - complete with the cheesy salesmen! I already own a timeshare there, and I was harassed by the vacation host to buy more weeks and to upgrade, upgrade, upgrade! If you were not interested then he got just plain ole� rude. The entire feel of the place has changed. It isn�t the laidback Belize anymore. Welcoming and making their guests happy is not important to them anymore. They don�t see you as a resort guest, they see you as a person to peddle to. If you ain�t interested, they would rather you leave and make room for the next sucker. If you�re treated like that once you buy, then what is the point of buying there? Who would want to go back to that kind of environment?

What i like about Captain Morgans is the place itself and location but as far as Guest hospitality forget it. I wish I could upload some pics of our Lamanai River trip,it was a total disaster, from the time we left until we were back on dock terrible. On the way there it started raining so hard that everyone was soaked to the skin as all they had to offer was a blue tarp to get beneath where as all the other tours out handed out rain ponchos. The really funny (not haha) was it is a site seeing tour can you imagine the fine sites we seen from under a big blue tarp. That is just part 0f the terrible management planning we ran into at the resort. I for one will never go there again. To top of the whole thing My cousin went and talked to thee manager/owner and not even a, Well sir I am sorry have a drink on the house. Great concerned Management eh.

Just returned from a stay at Capt Morgan's. The place is nice but the Management is rude! We had some problems with our accomodations and when we tried to get it resolved with Karen, the manager/owner, she was no help. It wasnt a big deal, it could have easily been solved but the rudeness and disinterest on her part really put us off.

the staff is terrible..the place is dirty, garbage not emptied, pools not cleaned etc...the owner, who the employees call ( dragon), offers a lot of lip service, but no results or follow up..they will try the bait and switch with your room.. You will pay for one room and there will be some problem when you get there and they will try to put you in a lesser room..we talked to at least 10 other guest and 9 out of ten said they had similar problems and would not be back..the casino there has more thugs in it than east la..armed guards with shotguns all around the resort let you know you were not in a safe place..lots of choices on ambregris caye, dont go to captain morgans, you will be disappointed!!!!!!!!

Just returned from 9 days at Captain Morgans. It was the most perfectly wonderful experience on our lives. Excellant hospitality, safet, honest, attmosphere and convenience for tours, information, experiences. The location couldn't be better, gorgeous/quality decor and clean. We were treated like royalty. Free internet, daily tours right from their dock for convenience and priced right! Very good food! Access to bikes, kayaks, water taxis, walking trails and two pools. What an Excellant adventure at the perfect place with wonderful people. Thank you everyone at Captain Morgans.

Very strange reading the reviews. Seems people either love it or hate it. I had a great experience. The 2 bedroom I stayed in was beautiful and the furnishings were great! Took a kayak out to the reef & snorkeled and fished. Took my catch to the restaurant & they did a great job of cooking it up. Had a great time in the casino. I took a couple of days to look at places on the island before deciding where to stay and it was a no-brainer for me. Lots of activities, the room was clean, and the food was great.