Quality Inn and Suites Lexington, Lexington

This place is a disaster. They tried to charge me for 12 nights instead of 5. They lied to me on the phone and said they had a restaurant next door(It had been out of business for a year.) The front desk guys kept telling me I would have to pay for the 12 nights and it could not be changed. The place was dirty. Someone had set my alarm clock to go off at one in the morning. I moved out the next day and went a much better hotel for the same price. I was there to help with a death in family and this place made things a lot worse. I travel all over the US for business often by car and I can honestly say this is worst place I've ever stayed. AC did not work.

The rooms had a terrible odor. It was the most unpleasant odor that I had witnessed in a very long time. I wouldn't be surprised if these rooms are actually rented out for long term use, such as boarding house. It is obvious to me that this hotel is owned by Muslims. I remember that before it was taken over that it was a decent place to stay. It's a shame how some people destroy properties like this. I'm sure that the community isn't thrilled with what this hotel has become. It's time to closed the doors!!!!

stayed here for three days. it was good hotel. the front desk was great. i did not have reservation and they where sold out but they took my number down and called me right back as soon as they had cancelation. there breakfast was fantastic with make urself waffles, bagels, cereals...lots of different stuff. the only thing was it was really busy maybe it is because of all the groups they have coming there. also they give you free pass to boston sports club nearby which was great i think. the only complain i think i had is that they dont have elevaters. so if you dont want to use staircase than request for first floor.

This particular Quality Inn is absolutely horrid! I have to agree with many of the negative remarks from previous customers. My first room had an awful odor. I asked to change rooms three times before I realized that there was no escaping the horrible smell. The room were less than satisfactory. I felt dirty just being there. It was an absolute HORRIBLE experience. I would compare this hotel to one that might charge by the hour. My suggestion would be to look elswhere.

The staff was absolutely accomodating. Every problem I had encountered was resolved promplty. Reading these other reviews were very shocking as I had a pleasant stay. I have stayed here many times before as I have a VIP status here. I have recomended this hotel to my collegues and have heard nothing but great things from them. I personally know Mr. Patel and I know that for a hotel that is twenty years old that they are doing the best they can in renovations. Anyone with class and dignity would refrain from using names and concentrate on the property. This corporate owned hotel is well established and owns many properties in the New England area.

I was referred to the Quality Inn by a local physician. I had to travel 4 hours to my doctors office for treatments for a duration of three weeks .Apparently, the physicians office was unaware of the conditions at this poor quality motel. The rooms at the Quality Inn were all of the same stature. There was a similar odor throughout the establishment. The carpeting must have an excessive amount of mildew to create this stench. The bathrooms had the previous guests hair on the floor and in the bath tub. After the first few minutes I was afraid to use the bedding. During the early morning when I first arose, I saw several bugs in the room which appeared to be either a type of water beetle or roaches. I complained to the management and I had given all the details. I did not receive much of a response. The staff is well aware of the conditions. I did find out that this Quality Inn is not Corporately owned but is owned solely by a Mr. Patel. I'm assuming Mr. Patel does not share the same guidelines of cleanliness that many Americans do. I have found in the green travel guide, which is convientely at most rest stops and many diners, there is a comparably priced hotel at the next exit (32b) off of 95 north. About 1 mile away from the Burlington mall. The Travel Guide offers a coupon for about $80.00 per night at the Hampton Inn. The rooms are immaculate!

The desk staff was helpful and courteous for the 2 nights thet we stayed. The breakfast was nice and the town of lexington was nice also. Alewife 'T' station was 10 minutes away. The only complaint was that the floor was very dirty.

We had no air-conditioning in our room. It was broke and no one bothered or even tried to fix in during our 4 night stay. No water in the pool. The remote control to our tv was broke, no one cared. Every time you went to the front desk they crabbed at you. Terrible service.

We were very pleased with the hotel and the services. AAA had given this hotel a poor rating and we were thrilled when we arrived and saw that it was clean and affordable, but most importantly pet friendly. The continental breakfast was superior to most and while the hours of operation were exceeded they still made it possible for the late arrivals to eat. Staff was friendly and helpful. Can't wait for our next return.

Though it is far from Boston it is one of the cheaper hotels. The room smelled musty but it wasnt too bad. Far from thesubway( 10 min. drive) but convenient to interstates