Castle Inn, San Francisco

I was treated like a criminal! Upon my arrival the front desk said that they required a $25.00 deposit even though I had already paid on-line. His comment was "I don't know you, would if you run off with my television." (Which by the way had no remote and was bolted to a run down 1970's cabinet.) After viewing the room it was clear that the description of the hotel on the internet had been highly exaggerated. It was not as "clean" as they had described. When I requested refund so I could stay someplace else, I was refused. I have received such poor customer service, ever! I still left the hotel and stayed someplace else. I tried to talk to the owner and appeal to her "good nature", but she refused my refund.