Ramada Limited Monterey, Monterey

I made my reservation by phone and had great service. When we got to the hotel the desk clerk was very friendly and helpful. The room was very clean and it was very obvious that the hotel is well kept. No stains on the carpet, the bathroom was clean and I wasn't afraid to use any of it. We chose this hotel at the last minute because of price, we will stay again because of service. Thanks to all of the staff for a great stay!!!!

I came to Monterey for the day because my boyfriend was participating the Pac Grove triathlon. He was staying at this hotel for the weekend and had forgot something in his hotel room that morning so I went there to pick it up. I had my 6-pound chihuahua in the car with me and because it was a warm day I did not want to leave him sitting in the car, even if it was just for a couple minutes. I carried him into the hotel room with me, grabbed what I needed and went back to the car. I held my dog the entire time and did not let him wander around the hotel room or anywhere on the hotel property. When I left the room, there were two maids standing outside of the door speaking to each other in Spanish, one telling the other to call the manager, Ritsh. Ritsh then came over to my car as I was pulling out and pounded on my window (which scared me). He asked if I was staying at the hotel, I said no and explained my purpose for being there. He then stated that there is a no pet policy and he needed to inspect the room before I left. I said sure, no problem, and didn't think there would be a problem because the dog had not touched any part of the room. He and one of the maids went in and tore the beds apart then he immediately started yelling at me, saying that there was dog hair in the bed. The hair he pointed out to me was black, long, and obviously human hair (my dog has short light tan hair). It was absolutely insulting. I pointed out that clearly this was not my dog's hair and he proceeded to yell at me saying that they now had to do a deep cleaning in the room and he was charging me $75. I felt that this was a maneuver to charge extra money for the room because any rational person would be able to distinguish between human hair and dog hair, especially when both the texture and color of the two are not even comparable. At the time I did not know that this hotel had a no pet policy and even though there was absolutely no trace of a dog being in the room, I fully understand I broke that general rule. I am offended by how this situation was handled by Ritsh. His behavior was threatening, intimidating and condescending, and I completely felt bullied by him. Rather than insulting my intelligence, he could have merely stated that this hotel had a no pet policy, therefore had to charge me and I would have easily complied. I suggest the Ramada puts more effort into the people they choose to hire to represent their company. Because of this experience I not only will never stay at this hotel, but any of the Ramada properties.

I highly reccomend not staying at this hotel. I've never had such horrible customer service!! This location has ruined my perception of all Ramada Inn's. If they are ran like these people run their business, then I will never stay at another Ramada Inn again. Their English skills are horrible and they will do what they can to get their money - your stay is not important to them. Also, when we booked our room, we were quoted a price over the phone, then when we get there, it's $125 more than we were quoted!! I've never paid so much for a room especially at a hotel like this! If the service would have been better and they would have tried to help, the stay probably wouldn't have been so bad. But Customer Service can make or break your business - if they continue, they won't last for long!

I hate to let others know of this find. I stayed May 07 and will be returning 08. A great little place with all you really need. It was clean, had a pool and jacuzzi hot tub & breakfast. You have to drive a little to get to the sites, but I liked the fact it was away and I ate dinners close to the motel and it was very inexpensive rather than paying the high prices at the Wharf for o.k. food. I was happy to find this place and would recommend it to my friends. Who stays in their room anyway?

The people running the hotel where very helpful. Clean rooms, niceley center in town,good breakfast great place for family and everyone. I will go and retrune next year for the Sea Otter race.