Dirty, Dirty, Dirty
By A Yahoo! Contributor, 12/24/07
I want to start off by saying that I am a hotel manager of a corporately owened hotel with 120 rooms. I know all the different things that can happen in hotels when it comes to cleanliness, maintenance, and human error. I know that sometimes a person gets checked into a dirty room, or maintenance issues are not addresses, and I know what it looks like when i housekeepers is lazy and knobdy checks their work. I tend to be more accepting of these issues when staying at a hotel and I don't cause much of a fuss.
I have stayed at this hotel twice. The first time was in the older rooms in 2006 and the stay was great. The rooms are rustic and yes they are a little rundown, but we did not have any problems with the two rooms that we stayed in. They are great if you don't plan on spending a lot of time in the room.
The second time in 2007 we got a newer room and payed over $200 fr one night. We thought it would be worth it though because we were on our honeymoon and wanted a romantic night in the town we got engaged in. First off these rooms are UGLY!!!!!Despite the decore the room seemed fine at first glance. Then one by one things went wrong. I went to put a bottle of wine in the fridge it was warm. Took alook at the obvious and it was unpluged, alright I though, slight oversight, it happens, no big deal. Then I realized why the last guest, or maybe the ove before unplugged it, it was loud!!! then I accidentaly bumped the try under the freezer and mildewy water went everywhere. I don't know how long since that thing had even been opened but it was gross.
I little later I decided that I wanted to use the jacuzzi in the room. I went to check it out when I noticed that the stopper for the drain was not attached like it should be. It looked like the one from my hotel so I was trying to screw it back down but I realized that this was not the correct stopper for the drain. I realized that when I put water in the tub it did keep it in place so I thought it would not be to big of a deal, but then I saw it, a 3 inch soap scum and hair shaving line all the way around the tub. The housekeeper had not cleaned the tub at all since the last person had stayed. I can handle a stray hair, but that was gross!!!!!
The next morning I was over by one of the windows and realized that the latch and lock were broken and it could have easily been opened from the outside since it was on the ground floor. Then when we checkout they wanted me to pay again even though I had given them cash the night before. They did get it figured out but knowbody asked me how my stay was.
I did not complain, although I regret it now. We have decided to stay elsewhere when we return to PT. It is a great town with alot of other places to stay that have even better locations.
The only good things were that they had a free laundry right across the hall from our room with free detergent and fabric softner, the breakfast is also great. That aside the customer servie is poor and the rooms are dirty. I do not understand how hard it is to inspect 27 or so hotel rooms every day. I have 120 and manage it!