Terrace Brook Lodge, Springdale

The owners of the hotel told us that getting paid from Kayak was a hassle and would not give us our room, nor would they give us a refund. After an hour on the phone the problem was still not resolved. We are on day 11 of a 3 week road trip and have stayed in small motels all over the US and have never received such horrible service. Awful!!

This was the worst room I have ever stayed in. Do not be enticed by the lower price. You will end up regreting your stay, regardless of cost. The room smelled like someone had died in it. The shower didnt have enough water pressure to rinse the shampoo out of my hair. The water temperature in the shower alternated between scalding hot and freezing cold. We booked a room with a "queen" bed and it was a full at best. The "queen" bed didnt even have a fitted sheet so, the sheet that was there wouldnt stay in place through the night.The entire hotel looked like they had cut every corner possible to avoid putting any money into the place. It was falling apart. Avoid this place at all costs.

This place we gross. It had bugs in the bathroom and stains on the sheets. The beds were such poor quality I rather sleep on a rock. I went to bed with my socks pulled up over my sweat pants and my long-sleeve shirt tucked in my pants. If you ever have the crazy idea to stay here make sure they are paying you to....

This place is horrible. The only thing good we can say is that they have a beautiful view of Zion, oh yeah, the A/C worked well. The place was not clean, the ice machine & soda machine were out of service, the bathroom ceiling & walls were crumbling, wireless internet didn't work, "continental" breakfast didn't start until 8:00 am (a little late if you want to get into Zion before the heat kicks in). Anyway, I would never get close to this place again :(

Must be under new ownership or non ownership...Dirty, Bugs ( live and dead ), cinder block inside walls , useless staff, BROKEN washer, dryer, ice machine.....Really ...stay in your car .

My son and I took a room for one night on memorial day weekend. Okay I was glad to get a room at short otice and the price was not too hig. The room however had problems. First thre was a notable tit to the second floor romm. One can tell the trip from the door to the bath was uphill. The bath was unpainted really! one a coat of with primer on the walls. The room itself was panited on the wall but the ceiling was in the same condition as the bath. Also the room stank. BUT the beds were clean and fresh. On the plus side the manger was fine with us parking the car all day in teh lot prior to check in.

Spent one night - enough! kitchen sink would not drain,toilet backed up,drapes falling off hangers,couch should have been given to Goodwill long time ago! Did not want to sleep on it! We stayed upstairs and the staircase and deck were so loose, stuff on the cheap plastic table kept sliding off! The grounds had trash next to building. Pool was dirty. There were 3 of us and the place had only 1 small shampoo and 1 bar of soap. No chairs to sit on only couch and 2 tall bar stools! very uncomfortable, I have taken pictures and am sending to AAA. The roll away bed mattress needed to be replaced. The place is old and needs a lot of TLC.

This motel had two rooms, with three double beds. Great for a family. The price was a great value for an entire family to stay in the room. Free continental breakfast included w/ stay.

The place was clean but I was totally surprised that there was no phone in the room. There was a pay phone available outside in the parking area. The bath towels were the size of hand towels and there was no coffee maker, microwave, refrigerator, etc. There was morning coffee available in the lobby but there were no lids for the coffee cups. Also, the room that I stayed in was on a downhill slant!

What a surprise to find a small old hotel that is clean, well priced and friendly people. Our group was able to several rooms togeather. We enjoyed their solar heated pool with beautiful vies of Zion NP and area.