What a HORRIBLE experience!
The only saving grace is the proximity to the carnival grounds during the Pony Penning carnival. We stayed there for Pony Penning, the Pony Swim, etc.
First of all - the carpets are FILTHY and left our feet PITCH BLACK!! Disgusting! They resealed the parking lot last year (2011), and apparently the blacktop was tracked back into the rooms - and they've never steam cleaned them since! The floors were so disgusting, we all wore our shoes at all times while in the room - including our 13 month old. Do you know how hard it is to keep a 13 month old off of the floor at all times?
The current owners - Rick Trot and his wife - bought the business from the Birch family (hence, Birch-wood). Apparently, owning a business makes the Trots MISERABLE, because they never wore a smile, frowned constantly, and they will follow your every move around the hotel grounds as if they assume you've already done something wrong.
I personally witnessed Mr. Trot come out to the pool and raise his voice in a very demeaning, nasty and rude manner to a boy (approx. 9 years old) in the pool. The boy's transgression? Playing with a ball in the pool. No one was complaining about it. (And no, it was not my kid, so I'm not defending the kid because he was my son). He marched out from the front office like the place was on fire, raised his voice to the boy, and proceeded to deliver a diatribe about how he was "an adult" so the kid "had better listen to him and respect him." All I know is, thank goodness it wasn't my kid because Chincoteague PD would have needed to respond if someone spoke to my son that way.
As for the breakfast - give me a break. I've had better breakfast spreads at street carts. There are NO TABLES in the breakfast area. NONE! The Trots sit behind this counter with their glued-on frowns and frown at you while you stand and try to eat a slice of pound cake. If you want to sit down, they direct you out to the outside gazebo, in the heat. Really?!? And come the morning of Penning Day - no breakfast, with no advanced warning that there wouldn't be any.
And whatever you do - don't use the washing machine off-hours or you'll get a stern rebuke from the owner. It's a vacation spot, sometimes people don't get back to their room until late - but I guess that they don't understand that.
If ever I've met business-owners whao are apparently angry that they own a business - it's these people.
And I'd advise you to stay away also.
The phone, the ice machine, and the internet were not working. The continental breakfast was a joke. The manager acosted my daughter in the parking lot because he thought she was from a room that had checked out early. They don't have good customer service or management skills.
Me and my family stayed here after we went to another place we had reserved and we were not pleased. The receptionist here was extremely helpful with helping us around the island. I found the rooms to be pretty clean. One of the rooms we booked had a strong smell of cleaning products. Me and my husband found the beds to be very comfortable unlike most hotel beds that you stay. All in all we were pleased with our stay.
WE LOVE THE BIRTCHWOOD.HAVE STAYED FOR OVER 16 YEARS OTHER THAN WHEN RENTED A HOUSE FOR A WEEK IT IS THE ONLY PLACE WE STAY IN CHINCOTEAGUE.CLEAN AWAY FROM THE MAIN STEET MADDOX BLVD.IT IS RIGHT NEXT TO THE CARNIVAL
GROUNDS.VERY PEACEFUL AND BEAUTIFUL ROSES.
My Road Buddy and I have stayed in some real dives. Nothing chills my blood like the word "motel", so when we decided on The Birchwood as our base on a trip to Chincoteague, VA, I was skeptical (especially because their website says "biker friendly". But my what a pleasant surprise!.
The place is cute, sporting every kind of swinging chair you can imagine from gliders to swing sets to porch swings. The two screened pavillions have built-in grills and your hosts are kind enough to provide grill utensils, and citronella candles. The Birchwood also has a pier on the bay where you can crab and fish.
The rooms are decent (we stayed in a double the first time and an effecieny the second), but have a very disinfected smell and a bit of a fly problem (close that door quick!).
Even with the flies I recommend The Birchwood for it's warm staff,free continental breakfast, unchecked crabbing, cool hammocks and swings, pool and overall peaceful atmosphere!
The Birchwood was a pleasant surprise after finding our regular spot already booked up. Although the location was convenient it seemed like we were tucked away somewhere more remote. The pool was inviting, the roses were glorious and we loved the screened in outdoor cooking areas where we made our own fresh seafood diners. Staff were very helpful with providing local info and coffee for late afternoon our caffiene fix. Definately a place to return to.
Amenities:Air Conditioning (In Room). Newspaper (Free). Refrigerator. Television (Cable/Satellite). Non Smoking Rooms. Television. Coffee Maker. Kitchen/Kitchenette. Hotel Details:46 Rooms /
2 Floors. Babysitting or Child Care. Smoke Alarm in Rooms. Common/Public Areas Accessible to Wheelchairs. Business Center. ...
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