Ledge Rock at Whiteface, Wilmington

The owners were disrespectful and heavy handed. They refused to accept a reasonable cancellation request and insisted on charging us a ridiclous cancellation fee. Their are no trems and conditions on their web site yet they cited an uncompromising cancellation policy. We had to dispute their claim on our credit card and spend hours and days pursuing and correcting this unauthorized violation of our credit. Disreputable does not capture the depth of the underhanded character of this business.

Our room was clean and comfortable and had an outstanding view of Whteface. The pool abd play area were great for the kids. The great room was a wonderful place for our family to spend time. Our boys really enjoyed the pool table. The Ledge Rock at Whiteface has become one of our favorite spots in the Adirondacks.

This Hotel is terrible! Upon entering the room my wife and I questioned the cleanliness of the room, but it was much worse than we thought. While lying in bed a rat ran across the bed and into the bathroom. When we mentioned this to the manager.....which I believe was the owner.....he was very rude and acted as though he did not care! Never stay at this hotel.