LIKE MICE AND BAD CUSTOMER SERVICE GO HERE!
By A Yahoo! Contributor, 1/15/11
STAY HERE IF YOU LIKE MICE AND AWFUL CUSTOMER SERVICE!!!
My mother stayed here recently overnight during the snow storm because it was close to her job. The evening started out fine and the place appeared to be clean and reasonable for the price ($150 a night). However,in the middle of the night she hears some noise and looks over to see a mouse on the nightstand(yes a living breathing rodent). After she managed to compose herself from her disgust and disbelief she calls the front desk and the tell her she has to come down for another room key.If it wasn't a blizzard outside she would have left right then but if she wanted to they had plowed in her car as if to prevent escape! Shawn and Gillarmo at the front much be used to the rodent complaints because they spoke to her like they could care less Shaun tells her "Well they're plugging up all the holes..." Actually he seemed to think something was funny. She wasn't comped anything,no one apologized and management refused to speak with her that night,at check out the next still . My mother is still traumatized and having research this establishment I've now found out that they rent by the hour,and have had bed bugs. DO NOT STAY HERE!