Most gracious and accommodating”
By A Yahoo! Contributor, 8/3/11
I arrived just as the clerk was attending to a disgruntled customer on the phone who was trying every excuse in the book (I think the official excuse was "mother sick") to get out of a reservation on Nascar weekend! Even I knew before checking in that hotels in the Lakes Region have a no refund policy for big weekends like NASCAR and motorcycle rally weekends! When the customer was not satisfied with the attendant's efforts to explain things, the owner came and personally spoke with the customer.
The owner (or wife of the owner, I'm not sure) tried to appease the very weasley customer, who finally threatened to make up bad reviews online to punish them for not caving in for her. I overheard threats of bed bugs, rats, and expletives before the owner finally, cordially had to end the call.
I personally have never been so embarrassed to be a customer as I was in the presence of this poor, selfish woman.
I assure you, the Shalimar has only the nicest, most competent employees, and very upfront, honest and cordial owners! you will not be disappointed!
The pool is large, clean, and sunlit! Games, workout room, breakfast - awesome accommodations! Located halfway between the outlets and downtown Laconia/Winnisquam, easy commute to every attraction in the Lakes Region -- Excellent experience -- thank you Shalimar!!