Worst value in Delhi
By A Yahoo! Contributor, 8/18/06
Where to begin? I booked a $170 club level, non-smoking room. When I arrived, I was informed that there were no non-smoking club level rooms available. So I was placed in a regular room ... at the club level price. No negotiation.
Then there was the construction. Currently, the hotel is undergoing renovation, and construction lasts until 9 or 9:30 depending upon who you ask. Regardless, if you like listening to drill and hammers until 9:30 at night, this is the hotel for you. When I complained, the staff offered to move me to a room that is out of earshot of the construction. When I complained to the duty manager, then the manager, I received no reply. Customer comfort is not important to the staff here.
Finally, I was appalled to find the the hotel gym is smaller than my room. Three running machines, an exercise bike, and a weight set. That's it. Oh, and the pool was closed.
Invariably, the staff was rude, and I swear I smelled liquor on the breath of several of them.
STAY SOMEWHERE ELSE! I have visited 29 countries, and this is the worst so-called "luxury hotel" experience that I have ever had. THE WORST.