Fairmont The Norfolk, Nairobi, Nairobi

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I revisited Kenya for two months last summer. One spot I was eager to see again was the lovey old Norfolk, only to fine it has changed drastically. Evidently it now belongs to a world wide chain and what a difference. Basically it has lost its mystique and romance. I am so sad, but next trip will check it out once more to see if it has improved. Bring back the old Terrace Room!

We did one day of our honeymoon in december 2006 and it was a wonderful experience.The rooms,beddings and towels were flawless clean.Will definitely be there some other time. Compared to our other destinations,Norfolk is definetely a cut above the rest .It was to us mainly a winner in the cleanliness,room finishing and the service was also very good.The walkways and setting was very unique and would not hesitate to recommend it to anyone.

The hotel is OK but the beds are terrible. We just stayed one night after a long flight from Europe and we both did not sleep at all. No good start for a holiday

Jambo. This is the perfect launching point for a Kenyan safari. The staff is gracious and helpful. This hotel reflects the history of Nairobi and Hemingway and Teddy Roosevelt who stayed there during the old hunting days. Christmas of 2003 celebrated its 100th birthday. Amazing old photos adorn the walls iin the hallways, displaying the images of Hemingway and Roosevelt and countless other dignitaries. There are pictures on Karen von Blixen (Out of Africa) and her husband too to name a few others. The hotel completed a renovation in 2003 in readiness for the 100th B'Day. The renovation has brightened up the lobby, dining, bar and common areas and made everything more spacious looking. They have a very nice gift shop stocked with nicer things that you may not find outside. You can even buy SIM card refills for your phone there if you need to. We have stayed there in 1990, 1993, 1996, and 2003, and will be back to begin our next safari in August of 2007.

WE STAYED AT THE NORFOLK LAST OCT 06 & WE HADN'T BEEN TO A 5 STAR HOTEL IN KENYA BEFORE. WE WERE VERY IMPRESSED WITH THE HOTEL & IT'S STAFF. THE SERVICE WAS EXCELLENT , NOTHING WAS TO MUCH TROUBLE TO THEM.WE FOUND THE HOTEL HAD A WARM & FRIENDLY ATMOSPHERE & WOULD STAY THERE AGAIN. KIND REGARDS BILL & LYNN MORRIS. ENGLAND.

What a lovely place to start our safari in August 2006!Every single staff member was helpful and very friendly, our room, as well as the day room we used, was comfortable and nicely appointed. Sights and city destinations are all quite close; if Micato Safaris uses this hotel, you know it's a good one!AND....the top hatted, formally dressed doorman was an extra nice touch!

The Norfolk is a great arrival and departure point in Nairobi. A meal on the Lord Delamere terrace makes one feel immediately at home in Africa. The service staff is incredibly friendly everywhere in the hotel. The day-use rooms are less than inspiring, but who really cares. The pool and gardens make this an incredibly family-friendly hotel - just ask our kids.

It was a wonderful friendly place where all the air line flight staff used to stay. The pool was idyllic and yet had an undercurrent of both latent excitment and glorious relaxation. The staff were unobtrusive yet attentive. A memorable watering hole.....Central and yet not glitzy; fashionable but not noveau rich. .....but that was forty years ago....Hope it is just the same.......I think it is. A home away from home.

As residents in Nairobi, my wife and I, for the past ten years have often frequented the Norfolk Hotel. I enjoyed dinning on the Lord Delamere Terrace and at the prestigious Ibis Grill Restaurant, which I found to be the best in Nairobi. My favourite dish was the Giant Prawns. I have, unforutnately noticed that the standard in food quality has declined since my visits since the late month of June. I am affraid that I shall not be frequenting the hotel as I am no longer satisifed with the service and food quality received.