Le Passage Cairo Hotel And Casino, Cairo

very good price very good service very good food ,very good gift shops gold shop clothes too very good price

Stayed at this hotel twice within a two week period. AC never worked in rooms that our group stayed in. Restaurant OK, not great. Internet incredibly expensive, a real gouge. Close to airport

its very nice hotel espicially reciptionists is helpful , handsom and smiley i made a fast checkin and room is clean with luxury design , food is delichous i would give them a 5 star in employer attitude.

The service at the reception was rude, slow and terribly inefficient. None of our bills were correct; they tried to overcharge all the people in our traveling group by adding mini bar items that were never consumed. Rooms were very dirty and noisy. Getting our reserved (!) room took hours. One of our friends who had also a reserved room had to spend the night in a room small like a closet on a camping bed! A place to be avoided!!!!!!!!

Well, I checked in about 1:40 PM. I noticed that the A/C in the room was not working. By the way it was mid July temperature is well above 90 F. I asked the receptionist to get it fixed. Three hours later and the A/C were not fixed. During these three hours I was fighting with the “Broadband” Internet connection (was very slow) to finish up some business. Ooh I forgot to mention that I was staying in the business rooms “supposed to be higher class” definitely more expensive. I went out to report the problem to another receptionist. He told his co-worker in Arabic -Assuming that I do not understand the language- “he feels little hot because he is fat”. I asked to speak the duty manager. He was not available. An hour latter I called again and asked to speak to the duty manager and he promised to get the problem fixed and investigate the receptionist rude behavior. Nothing happed. I spend a miserable night to catch an early and long flight back home. So, It was not worth the money at all or even 10% of it. I will never recommend it to anyone and for sure never comming back

We stayed with a group at novotel, 50 meters from le jardin. checked out of novotel and checked in at le jardin at 8:30 in the morning. after being jelled at by security that our lugguage had to pass through some stupid x-ray device we finally managed to enter the lobby. we ave our passports and noted down our names and told the nice lady we would get back at 20:00 (we had to work at the office) she told us our lugguage would be in our rooms when we got back. in the meanwhile a bellboy carried our lugguage to the "secure area" being outside on the sidewalk ????. anyway after a very tiring day at the office we got back to the hotel at 22:00. guess what our luggauge was ontouched on sidewalk :), complained to the manager but, he bluntly no one had said anything about luggugage and rooms, can you believe it!! Anyway, service is bad, and very slow. rooms are clean though, and the food is also good.

service was very good, The food was excellent especially in the fine dining restaurant. Having to go through the business office for internet access was a bit of pain but manageable

I stayed at this hotel several times the service was not so kind , the hotel was ok .. room nice , restaurant poor, restaurant and bar service poor, reception service not so bad,.. location at the airport is one of the best advantages Reda GF

I stayed 3 nights at this hotel just a few days ago (October 2007). This was by far the most awful hotel experience I have ever had - in fact, I have never really had a bad hotel experience before. Staff were generally rude and arrogant, and some even tried to cheat us out of our money when they saw the opportunity. Things were going wrong from the moment my colleagues and I checked in. First of all, when I was given the key to my room, I found that the room was already occupied. I entered a room that had another guests' belongings; I could have taken anything I liked. It took three more trips downstairs to the reception to finally receive a key to a room that was available, but not cleaned. Throughout all of this we were treated with arrogance and disdain. My colleague went through a similar experience, and other people waited over 2 hours for their reserved rooms. One colleague who arrived late at night, was, also after having been kept waiting for two hours, put in a tiny room on a camping bed, even though she had a reservation! Next, we wanted to book a tour to the pyramids. One of the receptionists arranged a car for us and sold this service to us, including, he said, entrance tickets to the grounds of the pyramids. When we asked for a receipt, he told us 'we don't do receipts'. In the end it turned out the grounds were closed, because of a holiday. We were, however, allowed entrance on horse or camel back, for a large amount of money of course. It is hard to believe that neither the receptionist, nor the taxi driver were aware of the fact that the pyramids were not open for visitors on this holiday, which was the end of Ramadan. It became clear to us why the receptionist had refused to give us a receipt, since he was obviously cheating us. The next few days were mishap after mishap, culminating in the check-out procedure, where all of us, and other colleagues, had numerous items from the mini-bar on their bills, even though none of us had touched it. I was also billed for a phone call I never made, since I was at my conference when it was made. I was made out to be a liar, and was refused my money back after I realized the mistake they had made. When I complained, I was again treated with the greatest disrespect by all the staff at the reception. Many guests may not be aware of the fact that this hotel no longer is part of the Movenpick chain - for obvious reasons. Still, the Movenpick logo is still seen at several places in the hotel. Le Passage is trying to profit from Movenpick's excellent reputation, but comes nowhere near their standards. Traveler, be warned!!! This is a place you want to avoid!

the location is very convenient.however the service could be so much better.the waiters epecially inside the ORANGERIE restaurant behave as if they are doing you a favour when thay serve you. on my last visit i did not have cutlery on my table and on asking one of the waiters for a teaspooon he dropped it on the floor in my full view but gave it to me anyway.i severally had to go to the corner for cutlery to get it myself as the waiters seemed to be too "busy" as if i was bothering them i will not be going back there again.