Days Inn Carlsbad, Carlsbad

I booked this room on 1-3-12 for the week of 1-13-12 to 1-16-12 for my husband and kids and a friend , when I called to book I asked about the Pool (indoor) the lady said yes we have a great pool and I booked it only because she said the pool was indoors and the kids would love it. Well my husband checked in and he called me and said the pool is under maintnace for the week. I called and complained and (Samantha) just said HOLD and some guy picked up( the GM) ,I couldn't even understand half of what he was saying ,I was Very upset because the pool was the only reason I booked the room there . The GM said if I don't like it they can leave. I asked if they would discount the room because the pool . he said NO and said again they can check out and go somewhere else. I was beyond mad and said some choice words and he put me on hold and while on hold called the room my husband and kids where in and told them they need to get out because "your wife is rude" .. he told he something in another language and said other things that I still can't understand and hung up , Ummm all I wanted was a discount because when I called org. the pool was working and now it's under pool maint. So they left and forung a nother hotel . but how rude the GM was omg he was not even sorryor anything because the lady failed to tell me about the up-comming pool ceaning .. THEY ARE ALL DUMB .. and the suite wasn't even good or great .. looked like a crack head was cleaning the rooms.. ZERO STARS ..

We stayed there Nov 2009, It was nice, the hot tub was nice. The staff was helpful and very efficient.

I read the reviews and started not to stay here. I travel alot and this hotel is very clean. The people was very nice and my bed was comfortable. My co-worker and I said that we would definitely stay there again. Maybe the other reviewers had a bad maid or front desk clerk that day, but management must have dismiss them.

lost our reservations, very rude, no desire to help reconcile anything, just said to get out of his hotel, our business was not needed.

The room was clean which I always find relief in and the lady at the front desk was quite pleasant. I had a refrigerator and microwave in the room, so bonus for me. The hotel is 23 mins. from Carlsbad Caverns and about 5 mins. to in town. I would/will stay again.

The room was as you would expect a hotel room to be. Nothing fancy but every thing in the room worked and the room was clean. The bed was fine. There was plenty of breakfast left even aroun 9:00 am. I didn't have any problems with the room during my stay of two nights. If you are traveling with children they/you might enjoy the indoor pool and spa. The only problem I had was with the free WiFi, which I was only able to connect to once. Even though I was able to find six different wireless signals. If I ever return to Calsbad, I would stay there again.

The facilities appeared to be only a couple of years old so were in fairly good shape, however, some signs of wear were already evident: cracked tile, shower rod loose. It was not worth the $100 a night charge. A more appropriate rate would be in the $60 range.

Easy to find, good clean hotel. Just 20 minutes from the national park. Room was clean. Great beds !!!! Breakfast was adequate, bigger selection would be nice. Decent value. Would certainly stay here again.

After checking on our grand daughter, my wife slipped and fell going from pool to lobby. After I suggested they should have a non-skid mat at that entrance, rather than offering any assistance or apologies, his comment was that's what they have insurance for. He was very rude and not concerned at all.

My wife was traveling with my kids and father-in -law to Austin and booked a room early on April 1st for that night. Traffic accidents significantly delayed them leaving Phoenix. When my wife and family reached El Paso at approximately 8:00 PM, she calld to see if they could give up the room. The Days Inn office person explained that they were slow and needed to sell the Non-smoking room or she would be charged anyway. My wife and family made the 3 hour trip into Carlsbad New Mexico only to be told that there was only 1 room left and it was a smoking room. They also told my wife that she had called to cancel the room. And then argued with her about it. Save your energy and find a Fairfield Inn. We have found their services superior.