Pacifica Resort Ixtapa, El Hujal

We purchased three weeks in the Aqua Section of Pacifica for $57,000. over five years ago. This was before the units were completed. At that time we were promised that an elevator would be installed, a road to the beach would be built, each unit would have a golf cart to travel to the beach area, a restaurant would be built next to the units, and we could get the same unit for three weeks, every year. these three story builings are built on a cliff with all outside stair cases. We are now in our 70's and climbing stairs in 90+ heat is not fun. You guessed it, these were all lies, none of this has happened. And to make matters even worse, we are now paying $3180 in annual maintenance fee's, and this year we were hit with a $2400 special assessment to pay for improvments to units we don't even own, plus improvments to their offices. Nothing in the contract we have remotely says anything about assessments. Sue them you say. this is in Mexico, good luck on that one. This resort has one semi OK restaurant (El Faro) it is very over priced, and serves very small portions, the one on the beach,(Tulipanes) is over priced, buffet style, and not fit to eat at. If you are all inclusive, you have to eat all but three or four meals at this place. The staff that depend on tips to earn a living are more than helpful, the rest, not so much. Not convinced, would you like to buy our time share for half of what we paid for it. Its for sale.

we are RCI members who are planning our 3rd trip back ti the pacifica this february...we love it there. the staff is the best anywhere - Perfecto is my favorite the food in the resturants and the buffet is the best we have ever had in an all inclusive - the beach service and the upper pool area are to die for...we have been around the world with RCI and have worked for a timeshare resort...everyone should have this place train its employees - the best customer service I have ever had! yes the steps are a bit much, but the views are worth every step! cant wait until February!

I am a little late posted this review, but last year my girlfriend and I had an absolutely wonderful vacation 1-8 Oct at the Pacifica Resort in Ixtapa. The room, staff and food were terrific and well worth the price. As an American traveling to Mexico you always wonder if there is enough English spoken to be able to communicate with the staff and this was never an issue. All of the staff welcomed us with open arms and took great care of both of us during the stay. They have several nicely maintained pools and I highly recommend anyone consider purchasing one of their meal and drink packages. The meal package also came with one free meal in each of the resorts restaurants which were terrific. The El Faro restaurant included with your package has an incredible view of the bay and great food. The buffet breakfasts, lunches and dinners were very good. Now, they did serve some traditional Mexican style dishes that we Americas may not have had before, but there was plenty of quantity and variety to go around in my mind to suit anybodies tastes. There were plenty of events and the resort put on a different theme show every night. The beach was clean, the water warm and clear with spectacular Sunsets. This was a very family friendly environment and the grounds were large enough that I never felt crowded by other guests. I highly recommend if you are athletic taking the rain forest bike tour, this was a great ride with a very knowledge tour guide. The only downside to the resort is it is located on the side of a mountain, so you do need to be able to climb stairs. Of course this is what gives the resort those great views. All and all I would highly recommend anyone considering Pacifica Resort Ixtapa for one of your future vacations.

Very nice resort with beautiful location. Beach is beautiful. The grounds are immaculate, beautiful flowers everywhere. Service is fabulous, our waiter -Ignacio, gave us the best service on the beach!! He made sure our group always had plenty of drinks and frequently brought snacks! Talk about getting pampered on the beach!!!! Weather is beautiful, awesome sunsets! Rooms are very nice, maid service was excellent, all staff very friendly -can't wait to go back!!! Only drawback is LOTS of steps, but they do have a gondola and plenty of vehicles for shuttle -can exercise off all u eat and drink ;)

Went as an RCI transfer the rooms given to us were the worst they have and they now that. They told us they would move us if we bought into one of there programs. Food was good but as an RCI transfer all inclusive is mandatory and not worth the money. So if you are going to use RCI stay away from this Resort. RCI members are treated like 2nd class visitors. We had a room as far from the beach as possible even though the resort was at 18% occupancy and they do have some very nice rooms for there owners only!!! The shuttle service is decent and needed as this place is on the side of a mountain and depending on your room location you will be walking up hill which ever direction you go. We visited there new resort called Pacifica Grand in Zihuatanejo we were told by reception at Ixtapa that we could have lunch and drinks there and they would call and let them know we were coming. Up on arrival we were told we could not have lunch or a drink and were not allowed into see the facility at all. I complained to customer service who never contacted me and never did any follow up at all. I found the treatment at the resort below my expectations which are not high just expect to be treated like a paying guest not like a 2nd class citizen.

Just returned (2/28/09) from second stay at the Pacifica...not an owner but I rent from one...and seriously considering purchasing. I love this place! 2nd stay was actually better - knew not to expect the gondola to operate on Saturdays - and learned that the best recommendations come from talking to fellow guests - enjoyed some better restaurants as a result! I also like the fact that this is a comfortable place for the baby boomer generation - no need to worry about being "body beautiful" here - just relax and enjoy all it has to offer. Staff is excellent, service terrific. Could improve on their check out. We did NOT do an all inclusive and I was glad. It was a great experience to buy groceries and fix some meals in the condo - but have to tell you that you can't beat the 2 for 1 price of breakfast at the buffet. The only overall negative to this place is the stairs and steep roads...but they are very accommodating with their shuttle vans, just call and ask for one. Sunsets are spectacular, the beach is one of the finest anywhere. Taxi's are reasonable and the locals are friendly. Weather has been absolutely perfect each and every day. Went on an all day fishing excursion this year - fabulous experience - caught 15-20 large fish who gave us a run for our money. We are catch and release - the 10 hr day wore us out but it was so much fun. Great vacation - and can't wait to get back to Pacifica again next Feb.

The trip finished nicely until check-out. Check-out time was 10 AM and we asked for late checkout since our flight was at five. 300 pesos per hour. We got our bill and asked about the 500 peso credit that Eva had told us we would receive if we went and gave them our feedback and saw the property. The lady at checkout asked if we had a copy of the invitation with the credit memo on it. No, they took that when we went to the breakfast. I had asked Javier about that when they took it, and he told me not to worry. The woman told us that she couldn't do anything without that certificate. She sat and looked blankly waiting for my reaction. Imagine my reaction as I stared at a bill for 11,000 pesos for my total visit and she told me that there was nothing she could do. I asked her if my $1,000 spent justified her making a phone call to the people upstairs, and she begrudgingly agreed. She called and, you guessed it, no one was up there! It's Saturday and we're not selling! She told us we could go up there and talk to them and could get it ourselves. Going up there is not easy, since - you guessed it - it's Saturday and the gondola is closed on saturday for maintenance. I told her that if I had to spend my last day running around chasing down this credit that I would not be back next year. She said there's nothing she could do but that she would try calling again. I told her to do that while I went to breakfast. I came back after breakfast and my wife went to check on the credit. Turns out, I didn't sit through the money negotiation part of the presentation, so we weren't entitled to it. My wife asked why we weren't told that - get this: she said that they have had problems in the past with people feeling pressured during the sales presentation so they tell them about the service review instead. No kidding. She actually told us that they knowingly tell people that they will get an incentive for giving feedback and seeing the property, but that they have no intention of giving the full value of the incentive unless you sit and talk money - because of the pressure! If that's not dishonesty by action, it's certainly dishonesty by omission. My wife put down her debit card to pay the balance, at which time she was told she needed to turn in her all-inclusive bracelet. Since we've been to Mexico 7 times and had never been denied AI on our last day, she came to ask me about it. She returned to tell her that we would be staying the afternoon, and was told that she needed to turn in the bracelet now and give back the towels or be charged $50 per towel and would have to pay another day of AI. She returned to tell me what happened and the woman refused to return her debit card while she was talking with me. Really, you kept my wife's debit card as ransom? Needless to say, she was coming to talk to me because I was so hot I knew I had no business in that office or that I would let loose on this woman. Since new arrivals were checking in, I thought it best not to make a scene. While this was going on, I was now told by the poor waiter that he couldn't serve me anything else. He was nice enough, he had been given a directive by his boss. I understood, closed out and turned in my bracelet. We finally recovered the hostage debit card, turned in everything and left. I sincerely hope that Pacifica will adopt the pattern of all of the other AI resorts in Mexico and just don't split hairs over that last day. And hey, if people come and sit and talk with your reps for 30 minutes on 2 separate occasions and they can't close - or at least get you to the deal table, you should still conduct your affairs with integrity and honor your incentives. Mistakes will happen (TV and server cutting in queue), and sensible people don't expect perfection. But be smart and think long-term. Commodities are high and beef is expensive. I get that. I told you I would come back next year. Why did you go and blow that?

We have taken our grandkids to the Pacifica and they cried when we had to go home. So many activites for everyone to do, Alex in the activities has so much energy. Service is fantantic and I felt like a queen. We now have the Aqua timeshare and can hardly wait to return. Last year we brought friends and they bought in the new units in Zihuatanejo. We love the Pacifica and Betty in Sales.

2 on-site restaurants were excellent. The buffets were very good, the beach service and lunch menu was terrific, the ocean and sand was amongst the best. The only negative was our 13 and 15 year olds had to pay the full all-inclusive price (nearly $100/day) so we had to make sure we drank our fair share every day! This resort is not for the elderly or handicapped as there are a lot of stairs and steep roads. But if you are relatively fit, the views are amazing. Staff was wonderful and the nightly entertainment was great.

We loved this resort! We had first rate accommodations. It's a BEAUTIFUl resort!! Right on a lovely bay. We chose the all inclusive pkg. This was our first time to have a pkg like this. We will continue to vacation this way. We have several timeshares and this is a 5 star resort. The food was wonderful, the staff went out of their way to please, and having our own cabanna boy was a plus! Lots of activities for children and adults. The evening shows were nicely choregraphed and getting the audience paticipation was a plus! There were no strangers at this resort. We have booked two weeks in 2008 and we bought at the Pacifica Grand!! in Zihuatanejo.