Royal Inn, South San Francisco

The room was clean , nice shower and the bed was better than what i expected for an inexpensive hotel. But people are running the place are unprofessional and rude specialy the manager .. i called about 1 am and the room was cold and i tried to turned on the heater but it didn't work and i called the office and asked if they can send someone to fix it or change my room and they person behind the phone said i am not going to give you another room or fix the heater and you can talk to the manager tommorrow. i called the manager next day and he said i will find out and hang on me. if you stay here make sure you have your thick blanket with you.

I liked the location. Close to all the places i wanted to get to. The rooms were big an spacious. I liked the customer service. It was clean and fresh. Better than other motels in the area.

We stayed here a while back and liked it. It fairly quiet and nice. I will stay there in the near future if I have to.

I haven't stayed at this hotel but I received terrible customer service from them. I am a career counselor at a community college near San Francisco. I have been calling different hotels for my students to do informational interviews. Each hotel I have called has been very friendly about doing these for my students. I called Royall Inn and asked if I could speak to the manager. The man answering the phone screamed at me, "why do you want to speak to a manager!? If you want a room then we have no room, who are you!? I was taken aback and didn't answer right away and he answered, see you have no answer for me and slammed the phone down.

I have stayed at this place a few times and it was not to bad. Now they have renovated the motel and it looks very nice. New furniture in some rooms, also new sheets and carpets. very satisfied for the price and quality.