Shenandoah Inn, Plymouth

The Shenandoah Inn is now family owned and operated. Renovations include new paint inside and out, furniture, granite counter tops, new sinks, 32" flat screen T.V.'s, landscaping, picnic and BBQ area with a gas and charcoal grill, a fitness center. In the rooms microwaves, refridgirators, in room coffee. In the morning a deluxe continentinal breakfast Fresh fruit, Yoplait yougart, blueberry and rasin bread, thomas english muffins, fruit bars, cerial, juice, coffee, dainishes and all of the extra goodies that you can think of for a cold breakfast. The new owners are very customer oriantated, friendly and very nice to be around

I reserved a block of ten rooms for my wedding that occurred over Memorial Weekend 2007 at the Shenandoah Inn in Plymouth. I believe that most of the guests had acceptable experiences while staying there. The problem occurred after, when my husband and I returned from our honeymoon to find a bill for two rooms, designated no-shows by the hotel staff. After conferring with guests who had been assigned the rooms we determined that there was one no-show, which we felt was absolutely our responsibility to pay for. The other nine rooms had been taken. We concluded that the second charge had been an honest mistake on the part of the hotel. I called the hotel and let the manager, Yvette, know. She stated her records showed two no-shows, so I was charged as such. I explained I had spoken to each guest and there was only one no-show, which we could be happy to pay for. She stated again that as her records showed two no-shows, the charges would stand. I called back the next day after re-confirming with guests and making sure they had been billed by the hotel. I had my confirmation numbers in hand. She went over who had been assigned to each room, and her list matched mine. Everyone I knew had stayed had been charged for their room, minus our one no-show. Yvette then told me I had eleven reservations, not ten. I explained that this was a mistake; I only needed ten rooms and had ten confirmation numbers. She stated her records showed eleven rooms, and I would be charged as such. She was unwilling to consider that this might have been a mistake on the part of the hotel, and was unwilling to credit me back the $100 for the eleventh �reservation.� As far as I�m concerned, the Shenendoah Inn cheated me out of $100. I understand that it is simply her word against mine, but as Yvette has the credit card number she automatically assumes the upper hand. We all take a risk when giving hotel rooms our credit card numbers in order to reserve a room, and the risk apparently includes someone either maliciously, or, far more likely, accidentally making more reservations than were requested and the hotel taking advantage of that situation. With a large block of rooms, six for Saturday and Sunday night and four more for Sunday only, it�s not inconceivable that an error was made. What is unbelievable is that Yvette is unable to consider that a staff member made a mistake, and insists on charging me for a product I neither requested, wanted, nor used. I firmly believe that at one of the larger hotels you will find a short distance away, such as the Days Inn or the Best Western, this problem would have been immediately and graciously rectified.