Made the reservation 2 days ago. I had to cancel. He wants me to pay full price even though I'm not coming. They need a 15 advance notice to cancel I guess, but I booked 6 days before I was going to stay there. The owner that I spoke with on the phone swore at me. Told me he is smarter than me. Ridiculed me about his policy and that I can't read. (Even though I got his website from a different one and it said 24 hour cancellation.) Then he mentioned bargaining with me, but didn't know if he wanted to since we argued. Now he wants me to call back in 4 hours so he can think and he needs to make a phone call... Seriously?!!? Then tried to compare himself to Southwest Airlines!!!
This place is terrible. Stay here if you want the owner to go through your things when you are not in the room! The beds are terrible, the pillows a joke. I do have to say the jacuzzi tub is nice if you dont mind waiting one hour to fill it up. We booked for a two night stay and didnt even get to stay the second night due to the owner being absolutely crazy. We failed to open the flute when we lit the fire so the place filled with smoke. We aired it out and left for the store. On our way back the owner called our cell phone stating he had called the police because we were smoking in the room. I tried to explain about the flute but he wouldnt listen. When we returned we noticed our belongings had been gone through and a key removed. When the officer arrived he informed the manager that he should not have called the police but should have simply talked to us. I told the officer about the missing key and he again informed hte manager he should not have removed the key during our absence. We informed the officer we would be leaving and disputing the second night. The manager agreed to this. We booked through Big Bear Association whom we called immediatly upon on our return and they also recommended we leave and dispute the charge, which we did. Now neither Big Bear Association or Big Bear Jacuzzi Cabins are honoring the chargeback. Pathetic. Again, stay here if you want a miserable nights stay and a crazy person going through your belongings when you are not in the room. Who knows what exactly he did with our belongings during our absence.
After visiting for three years and, every time wondering why we came here once again, we decided that's it. I think we opted for this place because they are one of very few who will accept a 1 or 2 night stay during the holiday season. Regardless, the place is a dump. Old worn Kmart towels, thin worn pillows and sheats and very used mattresses. Coffee pot is about 20 years old. Very skimpy with the cream and sugar (bring your own). The shower head is an antique, but not one you would want to keep. Jacuzzi isn't much more than a large soaking tub (jets don't work very well). The management/owner doesn't appreciate your business. Even though we've been repeat customers, they don't acknowledge us or are even aware of our loyalty. Oh, and the shower has a wall dispensor liquid soap. They do provide a small bar soap for the sink, but it was so old it crumbled into pieces when I opened it. No shampoo or conditioner and certainly no hair dryers. Charming? Ok. The stone tub is pretty cool, but we paid $250 for one night and I would say this is Motel 6 with a jacuzzi. However, we still had a wonderful stay thanks for the snow and quaintness of the cabins. IT overshadowed the amenities. We loved the fire and with candles and wine we didn't much mind the lack of luxuries. Then again, there's a lot of places like this in Big Bear. The bottom line....just don't turn on the lights.
My husband and I just went there at the end of March to celebrate our one year anniversary. We stayed in Cabin #6, the Honeymoon Suite. It was clean, quaint, and very cozy. It was the cabin deepest in and farthest from the street. The snow was almost melted, but still around. On our porch, we had a running creek, so it was nice to sit on the porch to hear the stream flowing below us.
We brought duraflame logs for the fireplace, so that worked out perfectly and we also brought dvd's from home to watch. The king size bed was so comfy because it was a memory foam mattress, so my husband and I are now shopping for one of our own.
There are great places to eat throughout the village and in walking distance from the cabins. We hung out in the village one afternoon and went hiking across the lake at the woodland trail which is about 1.5 miles of beautiful scenery and fresh air.
Overall, we had a great time and would definately go back! One drawback is that if you go during the snow season, the snow slide area is just behind the cabins, so you sometimes hear a few loud kids having fun. If it weren't too costly, we'd go back more often. Daniela & Patrick
Payed almost $200 for cabin 9 and was shocked by how beaten up everything inside it was. The jacuzzi is dirty (drains and jets) and the furniture is torn. The artificial flowers they add do nothing to brighten the place up. It's right off the main road so you don't get a nature feel.
We stayed at one of the little cottages and found them very cozy n clean. The spa tub was perfectly romantic nxt to a warm fireplace. And the kitchenet was quaint and quite useful. Felt like our own little hideaway ! The Jacksons
This was the perfect getaway trip cabin was clean,very peaceful and quiet. We went up there for a valentines weekend and i have to say it was a very pleasent experience. Everything was so close by and alpine slide was walking distance. We cant wait to go back!
We stayed in cabin #10 and loved it! Wonderful 2 person jacuzzi right next to a real fireplace. Cute kitchenette with minimal dishes provided. Nice front porch with table, chairs and a bench. Very close to The Village, could walk or we rode our bikes. Excellent location; not far from everything, but not in the middle of all the hubbub either. We both agreed we would definately stay again.
Very clean cabins and friendly staff. THey helped us plan our dinners as well as our excursions. We really loved the smell of those tall pine trees. There were hundreds there. We sat on our deck and drank wine as we watched the squirrels and other critters play. My wife just had back surgery and found the bed very comfortable. We will definitely be return guests real soon!
Cottages and family cabins with modern comforts; in mountain resort setting near the lake and area attractions. Amenities:In Room Hot
Tubs. Television. Kitchen/Kitchenette. Daily Maid Service. Kitchenettes. Television (Cable/Satellite). Coffee Maker. In Room Wireless Internet Access (Free). Balcony/Terrace. ...
The Big Bear Frontier is a beautiful, quiet and intimate lake front resort that offers a true mountain vacation experience.
We are located one block from Big Bear Lakes Village and the many shops and fine restaurants available there, ...
Offering the amenities and comforts of home to discerning travelers, this professionally managed resort is located on tranquil South Shore
of Big Bear Lake, nestled in the beautiful San Bernardino National forest located 62 miles from Ontario International Airport. ...